Hi,

I’m not sure what you mean by the above. You say ‘<span style=”color: #4b4d4d; font-family: Raleway; font-size: 14px;”>The problem seems to be when the masonry style it on’ ,</span>

But then you follow it by saying ‘<span style=”color: #4b4d4d; font-family: Raleway; font-size: 14px;”>The masonry style does not have any issue on our side’.</span>

No changes were made to theme files.

So I’m left wondering, if you can see that there is a problem when the masonry style is on, then there is inherently a problem, no?

So I did what you advised. I downloaded the tower theme again and uploaded it to the site and then activated it. It has still got the same problem.

I cannot set the front page…it doesn’t save it. So I am stuck with not being able to change to a different page in order to overcome the present display issues. which is that the portfolio is simply not displaying as it should. I’m on my 3rd Tower themed site so I know that when it works, it’s great. However this is not great, it’s just glitchy and not working properly.

Please can you check again and tell me why it is not displaying the items properly or consistently.

Thanks

• This reply was modified 8 years ago by sarahlouisewaterhouse.

Further to the above, I managed to change the front page,  to another portfolio page I created.

Nothing shows up on this page at all if I set it as Masonry which is not good but if I set it to grid it shows SOME of the items.

But given there are only 16 items in total, it is NOT an issue where it is over 22 items. So why are they not displaying?

Also I do NOT want pagination  (I noticed it had been turned back on after you looked at the site last time), but all I want is for the portfolio to display as it has done on my other sites….not missing so many items out.

Thanks

Hello?

Please can I ask why this issue is not being addressed. even your original response doesn’t make any effort to solve the problem. You restate the issue, which is the portfolio is not displaying most of the items…which I knew as that is why I asked for help.

You then go on the tell me to look at how to display all items on one page. I didn’t ask that question. I asked why the portfolio was not displaying even the 16 items that were there.

The portfolio is SUPPOSED to be able to display both masonry AND grid. If it doesn’t then the problem is with the theme. But that is also not addressed. You say instead that there is no problem at your end. If you can see that it is not displaying the masonry grid then the problem is clearly there. To make the assumption that I must have changed the files, so it can now just be left for another 3 days before I hear anything is not good support.

If I don’t get any support on this issue today I have to ask for my money back so I can buy a theme where the support is highly responsive, and doesn’t just push the problem back onto the customer..then leave it for 3 days. ie X Theme. I am already 3 days behind in handing this site to the client. Not good.