I am having an issue on the site where the sorting function of the portfolio hiearchy is not working properly. I am not currently able to replicate it, but have seen it on other devices. Client has a more consistent issue. Specifically, the menu item Jewish Theme will include item images that are not classified in that category. Is this a user issue or a site issue. We are both using Apple Macs and I have also checked on different browsers/devices, but typically don’t have this issue while client frequently does. I have recommended restart of browser and clearing cache. Please advise.
There is an error in your site. Please see screenshot. Did you add any custom code? Or perhaps installed any new plugin?
The filter bar in the portfolio page works very well. I tested all categories and they showed no other item beside the one’s of the selected category.
The order of the portfolio items in the next/prev arrows in the single portfolio item does not match the preview in the portfolio page you send us. This is strange. Did you perhaps installed any ordering plugin?
Please update the information on your profile data. So we can give it a closer look.
I can not log in with these data anymore.
Sorry for the late reply.
We need to find the source of the error first. Remove it and then see if it has affected the portfolio and posts.
Did you edited out theme code? The portfolio has three columns and is displaying more than three rows of items while the “with pagination” method is selected. This is not normal and not how the default theme works. In this case you should have displaying only 9 items in total and then proceed to the next page.
I suggest you disable all third party plugins. Update theme and try again. (save a backup of theme files in case you have made direct changes to it)
Let us know if the issue persists after this.
Please check the ftp credentials as i can not access the files. The changes made to remove pagination (show 999 items) are not responsible for this issue. There must be something else conflicting.
Please deactivate Woocommerce plugin as well. Restore a working copy of your site. Update the credentials and let us know so we can investigate this further.
Updating theme core files should not give you any problem, especially when you are using a child theme (all custom changes are made to the child theme so no changes will be lost after parent theme update)
