Portfolio - Video Playing w/Out Audio - Codeless Support Center

folie portfolio

- 5 years, 7 months ago lanejessicad
  Participant
  Hi there,
  
  I want to keep my current version of the theme. I’ve had significant issues with the site when updating to the latest version…can’t afford the downtime to fix all the issues with the new version.
  
  Currently, I’m having trouble playing videos within the portfolio section. I’ve embedded Vimeo links in all my portfolio entries and they play….but without audio. Also, it’s hard to stop the video once they start playing…where are the audio controls.
  
  https://popncreative.com/portfolio/represent-the-dream-black-history-month-campaign/
  
  https://popncreative.com/portfolio/two-sides-tackling-the-controversial/
  
  https://popncreative.com/portfolio/when-love-kills-360-marketing-campaign/
  
  https://popncreative.com/portfolio/digital-social-series-2/
  
  Thanks,
  
  Jess
  
  This topic was modified 5 years, 7 months ago by lanejessicad.
- 5 years, 7 months ago Mirela
  Participant
  
  Hello,
  
  To have the controls and video sound, just remove the image at the start. See screenshot: https://ibb.co/yqQ32rW
  
  Let us know.
  Best regards!
- 5 years, 7 months ago lanejessicad
  Participant
  
  Good morning,
  
  Removed the image, but still no sound or video controls for all my vimeo links.
  
  See link: https://popncreative.com/portfolio/represent-the-dream-black-history-month-campaign/
  
  However, this solution does work for YouTube videos.
  
  jess
  
  Thanks,
  
  jess
- 5 years, 7 months ago Mirela
  Participant
  
  Hello,
  
  That’s because you can select the controls to show in the video, when you first extract the link form Vimeo. There are settings defined by Vimeo API.
  
  Best regards!
- 5 years, 7 months ago lanejessicad
  Participant
  
  Hi there,
  
  I don’t think the vimeo API controls are the issue. I confirmed and volume and play controls are selected for embeds. However, the portfolio section of the site doesn’t use embeds. It’s a custom feature where you type in the vimeo ID.
  
  See screenshot of vimeo customizations: https://popncreative.com/wp-content/uploads/2019/04/Screen-Shot-2019-04-22-at-10.06.22-PM.png
  
  See screenshot of portfolio screen: https://popncreative.com/wp-content/uploads/2019/04/Screen-Shot-2019-04-22-at-10.07.30-PM.png
  
  Thanks,
  
  Jess
- 5 years, 7 months ago lanejessicad
  Participant
  
  Hi there,
  
  Following up on my support ticket from Tuesday….
  
  I don’t think the vimeo API controls are the issue. I confirmed and volume and play controls are selected for embeds. However, the portfolio section of the site doesn’t use embeds. It’s a custom feature where you type in the vimeo ID.
  
  See screenshot of vimeo customizations: https://popncreative.com/wp-content/uploads/2019/04/Screen-Shot-2019-04-22-at-10.06.22-PM.png
  
  See screenshot of portfolio screen: https://popncreative.com/wp-content/uploads/2019/04/Screen-Shot-2019-04-22-at-10.07.30-PM.png
- 5 years, 7 months ago Mirela
  Participant
  
  Hello,
  
  Sorry for the late reply.
  Can you please add some wp credentials in a private reply? So we can check is closely.
  
  Best regards!
- 5 years, 7 months ago lanejessicad
  Participant
  
  This reply has been marked as private.
- 5 years, 6 months ago Ruco
  Keymaster
  
  Hello,
  
  I have just made an editing to the cl_media element. Now the controllers are showing without any problem.
  
  Let us know.
  
  Regards!
- 5 years, 6 months ago lanejessicad
  Participant
  
  Thank you!
  
  All videos are working correctly. Will the fix be implemented to any new videos/portfolios I upload?
  
  Could you share details on what I’ll need to do moving forward?
  
  Thanks,
  Jess
- 5 years, 6 months ago Mirela
  Participant
  
  Hello,
  
  Yes, they will. Just continue adding the videos as you did before.
  
  Best regards!
- 3 years, 7 months ago gregorythereal
  Participant
  
  Expired
  
  Hi,
  
  I’m having the same problem. How was this fixed?
  
  Thanks,
  Greg
  - 3 years, 7 months ago azam
    Keymaster
    
    Hi,
    Please share website URL, wp-admin, and FTP info (login/ passwords) and send using “private reply”.
    
    Thanks,