Problem with NBDesigner

Tower template - Problem with NBDesigner

- 4 years, 11 months ago daysie
  Participant
  
  in woocommerce with tower templates and left menu i can’t go to Design correctly because the left menu stay in window does not disappear cannot see tools to create my form
- 4 years, 11 months ago azam
  Keymaster
  
  send link with wp-admin details.
  
  Also mention the exact link on which you are trying to do this.
- 4 years, 11 months ago daysie
  Participant
  
  This reply has been marked as private.
- 4 years, 11 months ago azam
  Keymaster
  
  Daysie,
  
  Your SSL has been expired. I was manage to see the wp-admin page and after login it is redirecting to me this url: https://www.sagicorn.ca/mon-compte/
  
  Kindly send us detailed instructions.
  
  Thank you.
- 4 years, 11 months ago daysie
  Participant
  
  Sorry i forgot to put tech22 as admin
  
  try it now they will be ok use same user and pass
  <p style=”box-sizing: border-box; margin: 0px 0px 22px; color: #ffffff; font-family: Raleway; font-size: 14px;”>h</p>
- 4 years, 11 months ago azam
  Keymaster
  
  Please check and confirm me back.
- 4 years, 11 months ago daysie
  Participant
  
  this is good now but i lost the dropdown in the left side menu
- 4 years, 11 months ago azam
  Keymaster
  
  Are you talking about Left Side Menu?
- 4 years, 11 months ago daysie
  Participant
  
  yes in the envelopes i have 3 choices, in the EN-TÊTE DE LETTRE i have 2 choices and in CLINIQUE MÉDICALE i have 4 choices and i cannot access
- 4 years, 11 months ago azam
  Keymaster
  
  I guess you have deleted Plug-in Called “Wp file manager”.
  
  Please provide us FTP info and Full Access to WP-admin, So i can Edit theme files.
  
  Thanks,
- 4 years, 11 months ago daysie
  Participant
  
  This reply has been marked as private.
- 4 years, 11 months ago daysie
  Participant
  
  This reply has been marked as private.
- 4 years, 11 months ago daysie
  Participant
  
  This reply has been marked as private.
- 4 years, 11 months ago azam
  Keymaster
  
  OK – Give us few hours!
  
  we will get back to you.
- 4 years, 11 months ago daysie
  Participant
  
  Ok no problem
- 4 years, 11 months ago azam
  Keymaster
  
  Hi,
  
  Thanks for Installing Back, once error is resolved, you can un-install it.
  
  Right now I cant see NB Desginer Screen when I change the Parameter and click on “Créer le votre” it remain un-clickable, I guess you have to tell me options to select to view the Editor.
  
  Thanks,
- 4 years, 11 months ago azam
  Keymaster
  
  Please see this url i am selecting these options: https://imgur.com/a/xwfIab1
- 4 years, 11 months ago daysie
  Participant
  
  This reply has been marked as private.
- 4 years, 11 months ago azam
  Keymaster
  
  Hi,
  
  Thanks for your purchase. Sir! Dont worry your problem will be fixed and with left menu.
  
  Can you please give us instructions, becuase i cant get into NB Designer. Please see above replies.
  
  Regards,
- 4 years, 11 months ago daysie
  Participant
  
  This reply has been marked as private.
- 4 years, 11 months ago azam
  Keymaster
  
  Sir,
  
  Left Menu Should stay on Screen and also you want full visiblity of NB Designer, Right?
  
  This is what you want?
  
  In my eye we have to add Toggle Button or On/ Off button for Left Menu.
  
  NB Designer has big screens.
  
  Please confirm.
- 4 years, 11 months ago daysie
  Participant
  
  yes, when the customer selects an editable product he must have the full screen to access the NBDesigner options and when he adds to the basket and returns to the main screen the menu must reappear
- 4 years, 11 months ago azam
  Keymaster
  
  Hi,
  
  Your website is not opening: https://www.sagicorn.ca/wp-admin/
  
  Please double check on your end.
  
  Thank you.
- 4 years, 11 months ago daysie
  Participant
  
  This reply has been marked as private.
- 4 years, 11 months ago azam
  Keymaster
  
  Hi,
  
  Site is not opening any more in my side: https://youtu.be/z99s1km6vf4
  
  Please Speak with your Web Hosting Company, May be they restricted some countries / IP and Locations.
  
  Thanks,
- 4 years, 11 months ago daysie
  Participant
  
  try it now i put your ip in a whitelist, i should be able to connect
- 4 years, 11 months ago daysie
  Participant
  
  This reply has been marked as private.
- 4 years, 11 months ago azam
  Keymaster
  Yes, Thanks for unblocking our IP.
  
  I will work on it.
  
  Please hold on
  
  This reply was modified 4 years, 11 months ago by azam.
- 4 years, 11 months ago azam
  Keymaster
  
  Please Check now and let me know.
- 4 years, 11 months ago daysie
  Participant
  
  This reply has been marked as private.
- 4 years, 11 months ago daysie
  Participant
  
  try this link.
  
  https://youtu.be/eVR1nhjbm-0
- 4 years, 11 months ago azam
  Keymaster
  
  Sir,
  
  Video is not available.
  
  Thanks,
- 4 years, 11 months ago daysie
  Participant
  
  https://youtu.be/eVR1nhjbm-0
  
  try now maybe its was private
- 4 years, 11 months ago azam
  Keymaster
  
  Please Clear your Cache / Internet files then try it.
  
  It is perfect on my side here is screen shot.
- 4 years, 11 months ago daysie
  Participant
  
  Thank you working
- 4 years, 11 months ago azam
  Keymaster
  
  You’re welcome :)
  
  If you like our theme and support, leave us a rating on Themeforest, it’s very important for us :)
  
  https://themeforest.net/downloads
  
  Thank You so much

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