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Hello,
I have a website with June Theme at chiribitaoficial.com wich is running very slow. Shop and category pages are shown with original images instead of thumbnails, wich makes pages very heavy and slow. -
Hi,
It seems your support license is expired. If yes then please renew your support license for further assistance. If you’ve already renewed the license then please share the license code.Thanks,
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Hi,
We’ve already verified your support license. Your license status will be updated in a couple of days once the server will refresh.Thanks,
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But I do get support before the license status updates right? I can’t wait a couple of days.
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Hi,
Yes, we’ll do our best to assist you, just let me know the issue you’ve encountered.Thanks,
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It’s in the first post,
I have a website with June Theme at chiribitaoficial.com wich is running very slow. Shop and category pages are shown with original images instead of thumbnails, wich makes pages very heavy and slow. -
Hi,
Please share the latest and correct WP-Admin and FTP credentials as I’m unable to log in to your site.Thanks,
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Hi,
– Original Images displaying on site instead of the resized oneIt’s important to know the answers to the below questions
1- Did you’d found this issue recently?
2- What significant changes you’ve made recently?
3- Have you made any changes to the theme core files?
4- Have you changed or modified any of WooCommerce core settings?Thanks,
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1- I discovered it recently, but I am afraid this happens since months. The web has been slow for a while now
2- Nothing significant
3- Just overwritted woocommerce/content-product.php in the child theme. It was made by your support
4- Not recently
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The page seems broken, and code parts appear in front-end.
Is it you making changes? -
Please, please! tell me something, it’s been more than an hour that my online shop looks awfull and no response from you, I NEED to know if it is you who is making changes, my client is very angry and I have no feedback from you.
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Hi,
– Code displaying on the frontend
Currently, we haven’t made any significant changes to your site.Thanks,
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It was the popup made with Popup maker and started to do that just after I responded to your previous message, I had to disable it.
By the way, in personalizer, if I go to Woocommerce -> Product images, I can set the thumbnails witdth and aspect ratio, but they don’t seem to get saved. I put the values I want (560 width and original aspect ratio) but nothing happens, and when I go back the values are not set. Could it be related with images not displaying correctly?
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Hi,
We’re working on it, we’ll let you know about the result ASAP.Thanks,
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Hi,
I have seen and analyzed your website. Theme is in perfect condition and doesn’t requires any further optimization in terms of coding.However there is few things we can try it:
– Please enable cache
– Please categories your product and enable pagination rather than lazy load.
– Optimize your images, if you want to use lazy load then use very light weight images and if pagination then use max 20 images per page.
– Please remove / uninstall extra and unnecessary plug-ins. I have seen there is lot of plug-in which can create infinite loop.
– I can help you investigate further if you provide me Correct FTP Credentials, Previously provide info are invalid and i am unable to login into it.PS. This is not comes under normal support, however I am trying to help you and i want to make customer happy.
Thanks,
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Hello,
-I checked the ftp credentials I gave youy and they are correct, I just logged in, just remove https:// prior to the server url, wich this editor keeps adding (I assumed you would know that).
-I don’t know what you mean by “categories your product”. The products are in categories, in fact I have created pages to display categories.
– I’ll take a look at the plugins, but I am afraid most of them are needed.
– I don’t see any option to do pagination in the codeless builder. Could you explain me how to do that?
– Products are displayed in 3 different pages. “Ropa” has 14 products to display, “Accesorios” 2, “Calzado” 5, “Last Chance” 34. I woul understand the last one to be a bit slow, but all of them take several seconds to load.
– If the theme is OK, could you explain me how to display resized images in category pages or shop page instead of originals as the june demo does?
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Hi,
We’re fully concerned about the time and effort you’ve put into your site. We respect you as our worthy customer and always looking forward to assist you. The issue took more than the usual time frame to get resolved as it was annoying for us too but we’ll try to prevent the situation in the future.– Low Page Speed
It’s the third-party plugins that are causing the issue. We recommend you, please delete all the extra plugins that are not currently in use or are rarely used.– Orignal Images displaying instead of resized one
It’s the “Variation Swatches for WooCommerce” by Emran Ahmed plugin that’s causing the issue. Disable the plugin and change the WooCommerce settings to see effects. We generally don’t recommend, installing a third-party plugin but if it’s necessary then always do great research about the plugin and read its reviews before installing it.Thanks,
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Thank you! It was the “Variation Swatches for WooCommerce” by Emran Ahmed plugin that wouldn’t allow to save woocommerce thumnbail images size in personalizer. I disabled it, then I could save that value and generate thumbnails. Then I have enabled it again and seems it works great as long as I don’t try to change thumbnail size.
I am afraid all the installed plugins are needed but now my web loads reasonably fast. -
Glad to hear!
We recommend our worthy customers, carefully pick the third-party plugins before installing them to your site.
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