REFUND

- 7 years, 3 months ago comunitik
  Participant
  
  Expired
  
  bonjour,
  
  je réitère ma demande
  
  est il possible d’avoir un remboursement, une annulation de l’achat?
  
  je suis désolée je ne suis pas satisfaite du thème, il m’a fait perdre du temps je ne souhaite pas l’utiliser.
  
  merci
- 7 years, 3 months ago Mirela
  Participant
  
  Hello,
  
  Can you please let us know what issues did you encounter with theme? So we can help you sort them out.
  We have many satisfied customers and would love for you to be one of them! Let us know how can we help you.
  
  Best regards!
- 7 years, 3 months ago comunitik
  Participant
  
  Expired
  
  <span style=”color: #222222; font-family: arial, sans-serif; font-size: 12.800000190734863px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; background-color: #ffffff; display: inline !important; float: none;”>Bonjour,</span>
  <div style=”color: #222222; font-family: arial, sans-serif; font-size: 12.800000190734863px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;”></div>
  <div style=”color: #222222; font-family: arial, sans-serif; font-size: 12.800000190734863px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;”>merci mais j’ai déjà pris un autre theme, je suis désolée, j’aimerais juste être remboursée</div>
- 7 years, 3 months ago comunitik
  Participant
  
  Expired
  
  merci mais j’ai déjà pris un autre theme, je suis désolée, j’aimerais juste être remboursée
- 7 years, 3 months ago Mirela
  Participant
  
  Hello,
  
  Sorry but we need a valid reason for the refund request. Please read here the Envato refund policy: https://themeforest.net/page/customer_refund_policy
  
  Best regards!
- 7 years, 3 months ago comunitik
  Participant
  
  Expired
  
  je croyais que selon la loi nous avions droit à un délais de rétractation sans justification
  
  https://droit-finances.commentcamarche.com/faq/507-loi-hamon-vente-a-distance-et-internet-retractation
- 7 years, 3 months ago Mirela
  Participant
  
  Hello,
  
  We are part of Envato Marketplace and respond to their rules and laws. Please open a refund request here.
  The decision belongs to Envato team. Please know that this is a organization located in America and thus the laws applied are the ones of America.
  
  Best regards!

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