Regn support please

regn theme

- 2 years, 7 months ago Jmd-design
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  I have left 2 posts and still no contact! Do you do refunds for themes that don’t work and that you wont answer my questions on?
- 2 years, 7 months ago Jmd-design
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  My site has been running Regn for months with no issue and had now crashed but only when the Regn theme is applied
  
  Fatal error: Uncaught Error: Class ‘WP_Customize_Panel’ not found in /homepages/6/d669640120/htdocs/clickandbuilds/joltd/wp-content/themes/regn/includes/codeless_customizer/codeless_custom_panel.php:11 Stack trace: #0 /homepages/6/d669640120/htdocs/clickandbuilds/joltd/wp-content/themes/regn/includes/codeless_customizer/codeless_customizer_config.php(148): require_once() #1 /homepages/6/d669640120/htdocs/clickandbuilds/joltd/wp-includes/class-wp-hook.php(307): CodelessCustomizerConfig->load_custom_panel(Array) #2 /homepages/6/d669640120/htdocs/clickandbuilds/joltd/wp-includes/plugin.php(189): WP_Hook->apply_filters(Array, Array) #3 /homepages/6/d669640120/htdocs/clickandbuilds/joltd/wp-content/plugins/kirki/packages/kirki-framework/compatibility/src/deprecated/filters.php(37): apply_filters(‘kirki/panel_typ…’, Array) #4 /homepages/6/d669640120/htdocs/clickandbuilds/joltd/wp-includes/class-wp-hook.php(307): Kirki\Compatibility\Deprecated->{closure}(Array) #5 /homepages/6/d669640120/htdocs/clickandbuilds/joltd/wp-includes in /homepages/6/d669640120/htdocs/clickandbuilds/joltd/wp-content/themes/regn/includes/codeless_customizer/codeless_custom_panel.php on line 11
  There has been a critical error on this website, putting it in recovery mode. Please check the Themes and Plugins screens for more details. If you just installed or updated a theme or plugin, check the relevant page for that first.
  
  Learn more about troubleshooting WordPress.
- 2 years, 7 months ago Jmd-design
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  Expired
  
  It has pt the site into recovery mode I have check all of the plugins etc are unto date but on theme page it says this
  
  Broken Themes
  
  The following themes are installed but incomplete.
  
  Name Description
  Regn This theme failed to load properly and was paused within the admin backend. Resume Delete
- 2 years, 7 months ago Jmd-design
  Participant
  
  Expired
  
  site is http://jo-ltd.uk
  
  I have also had this report from WordPress
  
  When seeking help with this issue, you may be asked for some of the following information:
  WordPress version 5.9.3
  Current theme: Regn (version 1.2.3)
  Current plugin: (version )
  PHP version 7.4.28
  
  Error Details
  =============
  An error of type E_ERROR was caused in line 11 of the file /homepages/6/d669640120/htdocs/clickandbuilds/joltd/wp-content/themes/regn/includes/codeless_customizer/codeless_custom_panel.php. Error message: Uncaught Error: Class ‘WP_Customize_Panel’ not found in /homepages/6/d669640120/htdocs/clickandbuilds/joltd/wp-content/themes/regn/includes/codeless_customizer/codeless_custom_panel.php:11
  Stack trace:
  #0 /homepages/6/d669640120/htdocs/clickandbuilds/joltd/wp-content/themes/regn/includes/codeless_customizer/codeless_customizer_config.php(148): require_once()
  #1 /homepages/6/d669640120/htdocs/clickandbuilds/joltd/wp-includes/class-wp-hook.php(307): CodelessCustomizerConfig->load_custom_panel(Array)
  #2 /homepages/6/d669640120/htdocs/clickandbuilds/joltd/wp-includes/plugin.php(189): WP_Hook->apply_filters(Array, Array)
  #3 /homepages/6/d669640120/htdocs/clickandbuilds/joltd/wp-content/plugins/kirki/packages/kirki-framework/compatibility/src/deprecated/filters.php(37): apply_filters(‘kirki/panel_typ…’, Array)
  #4 /homepages/6/d669640120/htdocs/clickandbuilds/joltd/wp-includes/class-wp-hook.php(307): Kirki\Compatibility\Deprecated->{closure}(Array)
  #5 /homepages/6/d669640120/htdocs/clickandbuilds/joltd/wp-includes
- 2 years, 7 months ago Jmd-design
  Participant
  
  Expired
  
  I have switched the theme for now so at least something showing
- 2 years, 7 months ago azam
  Keymaster
  
  Hi,
  Please share the WP-Admin and FTP credentials (username, password) using the private reply.
  
  Thanks,
- 2 years, 7 months ago Jmd-design
  Participant
  
  Expired
  
  This reply has been marked as private.
- 2 years, 7 months ago azam
  Keymaster
  
  Hi,
  Please check and let me know.
  
  P.S: Don’t upgrade the “Kirki Customizer” plugin further until we let you know.
  
  Thanks,
- 2 years, 7 months ago Jmd-design
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  Expired
  
  This reply has been marked as private.
- 2 years, 7 months ago azam
  Keymaster
  
  Hi,
  – Info over the images
  If you’re about the title of the image then please check the “Equipment” page. I’ve just changed the media grid style to the “Slide in Title”. You can change the media grid style on the Homepage as well.
  
  – Icon Header Text
  Please check and let me know.
  
  Thanks,
- 2 years, 7 months ago Jmd-design
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  Expired
  
  This reply has been marked as private.
- 2 years, 7 months ago azam
  Keymaster
  
  Hi,
  It seems you’re working on your site.
  
  However, you can remove the text over the image simply by
  Edit the WP-Bakery “Media Grid” widget > Item Design > Select/Change style > Save Changes > Update > Done.
  
  Thanks,
- 8 months ago elsatled
  Participant
  
  Expired
  
  HELLO,
  I have a same problem with update Kirki plugin. After updated my site broken and gives me a next message:
  Fatal error: Uncaught Error: Class ‘WP_Customize_Panel’ not found in /home/*****/public_html/proba/wp-content/themes/regn/includes/codeless_customizer/codeless_custom_panel.php:11 Stack trace: #0 /home/****/public_html/proba/wp-content/themes/regn/includes/codeless_customizer/codeless_customizer_config.php(148): require_once() #1 /home/****/public_html/proba/wp-includes/class-wp-hook.php(324): CodelessCustomizerConfig->load_custom_panel(Array) #2 /home/****/public_html/proba/wp-includes/plugin.php(205): WP_Hook->apply_filters(Array, Array) #3 /home/****/public_html/proba/wp-content/plugins/kirki/kirki-packages/compatibility/src/deprecated/filters.php(37): apply_filters(‘kirki/panel_typ…’, Array) #4 /home/****/public_html/proba/wp-includes/class-wp-hook.php(324): Kirki\Compatibility\Deprecated->{closure}(Array) #5 /home/****/public_html/proba/wp-includes/plugin.php(205): WP_Hook->apply_filters(Array, Array) #6 /home/*****/public_html/proba/wp-content/plugins/kirki/kirki-packages/module-panels/src/Panel.php(60): app in /home/*****/public_html/proba/wp-content/themes/regn/includes/codeless_customizer/codeless_custom_panel.php on line 11
- 8 months ago azam
  Keymaster
  
  Hi,
  Kindly open your own ticket and share your problem as well as WP-credentials there so we can look deeply into it.This is compulsory for ensuring the integrity of your data.
  Thanks
  - 7 months, 4 weeks ago elsatled
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    This reply has been marked as private.
- 7 months, 4 weeks ago azam
  Keymaster
  
  Hi,
  Sir you can create a new one by scrolling down this link https://support.codeless.co/?page_id=8 .
  Thanks
- 7 months, 4 weeks ago elsatled
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- 7 months, 4 weeks ago azam
  Keymaster
  
  Hi,
  Kindly share your purchase code so we can verify it.
  Thanks
  - 7 months, 4 weeks ago elsatled
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    Expired
    
    This reply has been marked as private.
- 7 months, 4 weeks ago elsatled
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  This reply has been marked as private.
- 7 months, 4 weeks ago azam
  Keymaster
  
  Hi,
  We have verified and you have support valid till 30 September 2024.
  Sir please be patient this seems to be a glitch because we are fetching data from the envato elements through API. This will be resolved very soon.
  You can share of you have any issue here.
  
  Thanks
- 7 months, 4 weeks ago elsatled
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  Expired
  
  This reply has been marked as private.
- 7 months, 4 weeks ago azam
  Keymaster
  
  Hi,
  I need FTP info as well.
  Thanks
- 7 months, 3 weeks ago elsatled
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- 7 months, 3 weeks ago azam
  Keymaster
  HI,
  Sir kindly check and let me know.
  Thanks
  
  This reply was modified 7 months, 3 weeks ago by azam.
  - 7 months, 3 weeks ago elsatled
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    This reply has been marked as private.
- 7 months, 3 weeks ago Jmd-design
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  This reply has been marked as private.
- 7 months, 3 weeks ago Jmd-design
  Participant
  
  Expired
  
  This is the error info if I even try to view the site using the theme installed:
  
  Howdy!
  
  WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
  
  In this case, WordPress caught an error with one of your plugins, Codeless Framework.
  
  First, visit your website (https://jo-ltd.uk/) and check for any visible issues. Next, visit the page where the error was caught (https://jo-ltd.uk/wp-admin/customize.php?theme=regn&return=https%3A%2F%2Fjo-ltd.uk%2Fwp-admin%2Fthemes.php) and check for any visible issues.
  
  Please contact your host for assistance with investigating this issue further.
  
  If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.
  
  https://jo-ltd.uk/wp-login.php?action=enter_recovery_mode&rm_token=umZX0AIDaYfxP40QiaaTdS&rm_key=vEExlkPLuekFPei80gDB1k
  
  To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.
  
  When seeking help with this issue, you may be asked for some of the following information:
  WordPress version 6.4.3
  Active theme: Regn (version 1.0.5)
  Current plugin: Codeless Framework (version 1.0.1)
  PHP version 7.4.33
- 7 months, 3 weeks ago azam
  Keymaster
  
  This reply has been marked as private.
- 7 months, 3 weeks ago Jmd-design
  Participant
  
  Expired
  
  Thankyou for that but it wont let me do the request:
  
  Enter purchase code *
  
  Specified purchase is not refundable.
  Main reason for requesting a refund *
  
  Describe your request *
  
  By providing more information relating to the item you bought, you can help speed up the refund process.
- 7 months, 3 weeks ago azam
  Keymaster
  
  This reply has been marked as private.
- 7 months, 3 weeks ago elsatled
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  Expired
  
  This reply has been marked as private.
  - 7 months, 3 weeks ago azam
    Keymaster
    
    Hi,
    Sir can you please share a short video or a screenshot so we can understand it more clearly.
    Thanks
- 7 months, 3 weeks ago elsatled
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- 7 months, 3 weeks ago azam
  Keymaster
  
  You can upload screenshot to your wp-admin > media > add new
  and copy/paste the url over here.
  
  Thanks,
- 7 months, 3 weeks ago elsatled
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- 7 months, 3 weeks ago azam
  Keymaster
  
  This reply has been marked as private.
  - 7 months, 2 weeks ago elsatled
    Participant
    
    Expired
    
    This reply has been marked as private.
- 7 months, 2 weeks ago azam
  Keymaster
  
  HI,
  Sir can you please try to open a new ticket now.
  Thanks

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