Remake Theme Issue

- 4 years, 1 month ago joshaba
  Participant
  
  Expired
  
  Hi team,
  
  For some reason, when I visit my site it’s just a black screen. Also, it doesn’t seem like the theme is optimized for mobile.
  
  The media player controls show on the bottom.. There are themes that allow video backgrounds without the controls showing and have the auto-play functions. How come the theme isn’t optimized for mobile very well?
- 4 years, 1 month ago azam
  Keymaster
  
  Hi,
  Please share website url, wp-admin and ftp info (login/ passwords) and send using “private reply” .
  
  Thanks,
- 4 years, 1 month ago joshaba
  Participant
  
  Expired
  
  This reply has been marked as private.
- 4 years, 1 month ago azam
  Keymaster
  
  Hi,
  1- The issue of black screen is now resolved on your site.
  2- Please share screen shot where are you facing issue with theme optimization on mobile.
  
  Thanks,
- 4 years, 1 month ago joshaba
  Participant
  
  Expired
  
  Hi azam,
  
  Thanks for fixing the black screen issue. However, not sure if this was related to the fix but the video no longer plays on mobile. When I click on any of the scroll items, it does nothing back re-open the home page. See the video link below.
- 4 years, 1 month ago joshaba
  Participant
  
  Expired
  
  This reply has been marked as private.
- 4 years, 1 month ago azam
  Keymaster
  
  This reply has been marked as private.
- 4 years ago joshaba
  Participant
  
  Expired
  
  Thank you for the support. The above problems are fixed.
  
  New issues: how come the cursor doesn’t show in the menu in the link below? The page also doesn’t have a footer.
- 4 years ago joshaba
  Participant
  
  Expired
  
  This reply has been marked as private.
- 4 years ago azam
  Keymaster
  
  Hi,
  1- how come the cursor doesn’t show in the menu in the link below?
  Done
  2- The page also doesn’t have a footer.
  Done
  
  Please check and advise.
  Thanks,
- 4 years ago joshaba
  Participant
  
  Expired
  
  Thank you Azam,
  
  But how do I get rid of that gray section under my form?
- 4 years ago azam
  Keymaster
  
  Hi,
  Please check and let me know.
  
  Thanks,
- 4 years ago joshaba
  Participant
  
  Expired
  
  Just checked, thank you for fixing that.
  
  I’d like for the default video in the home page to play automatically in iOS. I’ve used themes that is able to achieve that, how come this one doesn’t?
- 4 years ago azam
  Keymaster
  
  Hi,
  It looks like that the given wp-admin URL not working. Please share admin URL and FTP info.
  
  Thanks,

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