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Dear Support Team,
I am seeking your assistance with several issues on my website, which I developed using the Folie Scroll Story purchased two weeks ago.
1. Loading Problems:
– The website sometimes loads on the first attempt but often requires a refresh.
– This issue occurs on different devices. On tablets, the site loads after a refresh, but it does not load at all on phones.
– I have set the PHP time limit to 300, but the problem persists. Users must refresh the site to access it initially.
– Also, I would like to know how to change the GIF loading image.2. Resolution Issues:
– The background image and transparent top bar respond inconsistently based on the deviceโs resolution. even du I turned off the cinematic option also the background is center-center3. Sidebar Dots Issue:
– The sidebar dots change according to the background color of each page. When the background blend mode is set to overlay, everything displays correctly. However, in normal mode, the dots match the background color, making them invisible on most pages. How can I change the color of the sidebar dots and the names of each page button and font displayed next to them?4. Social Integration:
– I would like to add GitBook and Telegram to the social section of the site. Can you guide me on how to import the icons or change the existing social media to the ones I need and add these social media links?To help address these issues, I can provide the WordPress website login credentials or send a backup of the site. I am having difficulty resolving these problems on my own and would greatly appreciate your support.
Thank you for your assistance.
Best regards,
Nima -
Please provide us with your website URL, wp-admin access, and FTP information (username and password)?
Kindly send this information using the โSet as private replyโ option to ensure the security and privacy of your data.Thanks,
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