hello I bought one of your themes, but as you can see from the link of my site http://www.capuanostudio.com on mobile the site is not visible (not even the video sliders are displayed. Resolutions?
As you can see from the screenshot, the Responsive Website does not paginate the text so that it is visible, and also the Video in the background is not displayed (as per Desktop) but there is only a black background.
The logo is also cut in Responsive mode (Smartphone)
I sent email with attachment, here does not attach
Hi,
Have you cleared your browser/device cache? If No, then please clear your browser cache it might be a cache problem. Check your site on another browser/device for testing purposes.
Hi,
– Videos
Is this issue occurring on Google Chrome only(on your end)? The videos take time to load (depending on your internet speed), make sure you have a good internet connection.
– Typography/Text font-size,
You can change the font-size by
Edit Page with Elementor > Click on the device icon(fourth icon from the left) available on the bottom left of the screen > Select the mobile device > Now, click on the edit icon on the video widget > Style tab > Typography > Change the font-size accordingly > Update > Done.
if it were a connection problem, the site would not load that fast (1% -100%) if the theme doesn’t work well, i don’t care, i want a refund. Or help me solve the problem by entering the theme on my website. you tell me
I have double checked in my personal cell phone (also used various phones) it is working but little slow and main reason your videos are quite heavy, Just Lower the Size of video (in terms of MBs) then surely it will be working.
Look if you have 4 videos (Avg Size 25mb) – its means browser needs to download approx 100 mb first (it could be mobile browser) then have to play without lag.
Since, your hosting doesnt support full stream-able videos, Basically Heavy Videos cant be smooth on Slider area. Even you can try with youtube it has some lag as well.
My Suggestion is to do:
1. Reduce the Size of video
2. Reduce the Number of Video
3. Compress the Video File
4. Improve your Server Config
5. Try it on Different PC / Mobile (Please clear cache and then report).
Refund: We dont have any issue to offer refund but our top priorty is client satisifcation and we are on it.
Hope you will help us to find the solution of the problem you are facing.
Since, we already shared proof videos, it is working on our side perfectly.
I just uploaded the test video provided by you. DOES NOT CHARGE from mobile. Check it out too. What is the nature of the problem? Try uploading your test video so I can verify it.
It is working perfectly on my side and if still doesnt works for you, Reply me with your mobile screen recording so i get to know whats happening at your end.
I’m ok. but they are very low resolution videos. I can’t use such crappy videos. No offense. I will try to reduce the size of my video. Do you have a maximum of KB to use as an indication?
I just compressed a video (2 consecutive times) but it doesn’t show anyway. tell me the amount of KB needed for a video to be viewed on mobile? If it’s too low, let’s see if it loads it. But if it’s very low, I don’t think I can use such poor quality. Let me know for the KB VIDEOs
I just compressed a video (2 consecutive times) but it doesn’t show anyway. tell me the amount of KB needed for a video to be viewed on mobile? If it’s too low, let’s see if it loads it. But if it’s very low, I don’t think I can use such poor quality. Let me know for the KB VIDEOs
>> check video in menu [graphic and web design] on the current home page.
Hi,
Try using the resolution that suits you best in accordance with your server.
We recommend you, use videos of size range from 5-10MB, so the total size of videos would be (20-40MB). We can’t tell you the exact size because it also depends on factors like server configuration, server type, server capabilities .etc.
Moreover, If you get stuck while creating your site, we’re 24/7 available for your assistance.
Hello as you indicated I have uploaded a video between 5 and 10 MB. In fact I only uploaded one of 2B in the “web and graphic design” menu. From Mobile still not see the video. DO YOU SEE IT?
If it can’t be solved, I want to request a REFUND.
Hello as you indicated I have uploaded a video between 5 and 10 MB. In fact I only uploaded one of 2B in the “web and graphic design” menu. From Mobile still not see the video. DO YOU SEE IT?
If it can’t be solved, I want to request a REFUND.
Dear Client,
We are on it and looking what is exactly issue you are facing on your side.
It will be great if you share with us your screen video Recording. is it possible Sir?
