Hi, please share screen shot and URL where you are getting this.

Thanks

Hi,
Please provide me Correct link for screen shot.

Thanks,

Hi,
Please provide us with your website URL, wp-admin access, and FTP information (username and password)?
Kindly send this information using the “Set as private reply” option to ensure the security and privacy of your data.

Thanks,

Hi,
can you please disable all elementor (add on plug-in) which are not part of our theme then check and let me know.

Thanks,

What does mean by Transfer to another field?

Hi,
You can upload to your wp-admin > media> add new
Now i have access to your website and I can see the video there.

Thanks,