Service icons not appearing

- 7 years, 1 month ago seahliwei
  Participant
  
  Expired
  Hi there, looks like most of the service icons are not appearing. See https://prntscr.com/jcs4xj
  
  And when I chose a blank one (hoping that only the backend is not showing), it doesn’t appear on the front end as well (https://prntscr.com/jcs5wq)
  
  My website is at https://leapmarketingasia.com/stage
  
  Thanks!
  
  This topic was modified 7 years, 1 month ago by seahliwei.
- 7 years, 1 month ago Medrit
  Participant
  
  Hello,
  
  Can you please send us some credentials in a private reply? We tested this element and the icons have no issue showing. Not in the admin panel and nor in front-end. I see theme is already updated. Do you also have the latest Codeless Builder version? It’s very important for the elements to work properly.
  See screenshot:
  https://ibb.co/dmytYn
  
  Let us know.
  Best regards!
- 7 years, 1 month ago seahliwei
  Participant
  
  Expired
  
  This reply has been marked as private.
- 7 years, 1 month ago Medrit
  Participant
  
  Hello,
  
  I did try it with your credentials all the service icons are appearing. See screenshot and let me know if you mean something else. Please provide screenshots of the page and elements you are trying to add.
  https://ibb.co/kaZj8n
  
  Best regards!
- 7 years, 1 month ago seahliwei
  Participant
  
  Expired
  
  Hi there, I just tried again with another system and it’s not appearing again.
  
  This is what I did.
  
  1) Go to Pages > Home
  2) Edit one of the Services https://snag.gy/fK6YOF.jpg
  3) Click on “Select Icon” and this appears https://snag.gy/0jDGKg.jpg
  
  Thanks!
- 7 years, 1 month ago Mirela
  Participant
  
  Hello,
  
  The element you have in your screenshot is a Visual Composer element. While the service element we send you is the Codeless Builder service element.
  These are completely different and independent elements, belonging to two different builders.
  
  If you want to use the Visual Composer element, i suggest you try searching the icons in the search field. We are sorry for the inconvenience. I have notified the develoeprs and we will fix this in the next theme update.
  In the mean time you can use the Codeless Builder Services (which is the main builder of theme).
  
  Best regards!
- 7 years, 1 month ago seahliwei
  Participant
  
  Expired
  
  Hi Mihaila,
  
  Ah, okay I understand now. Will try to use the Codeless Builder Service since it is optimized for this theme instead of VC.
  
  Thanks!
- 7 years, 1 month ago seahliwei
  Participant
  
  Expired
  
  Hello,
  
  I’ve been working with the Codeless Builder and it’s quite okay so far. Just an issue tho – I can’t seem to change the button color, even tho “overwrite the default” is off.
  
  Please see screenshot: https://prntscr.com/jech88
  
  Thanks!
- 7 years, 1 month ago Mirela
  Participant
  
  Hello,
  
  Are you referring to the “Purchase Now” button? I see this is a Visual Composer button. So to further customize it, like changing it’s color, you need to open the Visual Composer element’s options. See screenshot: https://postimg.cc/image/g65wv1wp3/
  Change here the color. Save changes and refresh page.
  Let us know if this is what you needed.
  
  Best regards!
- 7 years, 1 month ago seahliwei
  Participant
  
  Expired
  
  Hi Mihaila,
  
  Thank you for your reply.
  
  Ah, got it. So I guess there is a need to switch between the codeless builder and VC yea?
  
  Thanks!
- 7 years, 1 month ago Mirela
  Participant
  
  Hello,
  
  Well you do have some pages content created using Visual Composer. So for the VC elements, you need to edit them out from the VC element’s options.
  As for page’s where only Codeless Builder elements are used, then you will need to open the Codeless Builder in order to edit them.
  
  Best regards!
- 7 years, 1 month ago seahliwei
  Participant
  
  Expired
  
  Great, thanks!!