Hello,

Sorry for the late reply.
Please know that we answer to tickets according to their arrival time, the oldest first. By constantly replying to your own ticket, it went up in line.
The support time is from Monday to Friday 9:00AM-17:00PM (UTC+1).

*Please consider timezone differences while waiting for our reply!

Can you please give more details on the steps taken? Is this a multi-site? You changed the site’s root folder, but did you update the links in the database?

Let us know.

Best regards!

Hello,

Can you please tell us what PHP version are you running in your server? It has to be at max 7.1.
Can you provide some wp credentials for us? So we can give it a closer look.

Thanks!

Hello,

There is no option to upload a theme in your wp installation (screenshot). Are you using your own domain and hosting and NOT wordpress.com? (won’t work on the later).

If you can send us some ftp credentials so i can upload theme from ftp.

Best regards!

Hello,

1-No, it’s not. We have temporary removed the registration because too many customers where confused in how to implement it. The registration code can be used to register in this support forum.
We will enable it in future theme updates.

2-Please increase your wordpress server settings. See the minimum requirements here: https://codeless.co/june/documentation/#requirements
You can also increase speed by removing any plugin, pages, posts you do not use. Optimize images, use a caching plugin etc. See more in this related article: https://codeless.co/how-i-increased-more-than-70-the-speed-of-my-website/

3-Please make sure to upload images of the same size for the products. You can set up product image sizes in Customize > Woocommerce > Product Images (screenshot).

4-Can you please provide some valid wp credentials to the site? So we can give this a closer look.

Best regards!

Hello,

We tested the theme on our side and the categories shown on search are related to what we searched for. Please make sure to disable all third party plugins that are not required by the theme and see if the problem persists.

As for the images of smaller sizes you can create an image in Photoshop, add the base layer of 300px(width) and 225px(height) with white or transparent background. Then add the small images there and save them. So you will have images of the same dimensions for all products.

Let us know.
Best regards!

Hello,

I see you have categories organized in parent-child structure. Whenever you search a category that is child to another category, then the product’s in the parent category will show up as well.

As for the images, there is no other way but uploading the new images. And then select the new images in the Featured Image option in each product settings.

Best regards!

Hello,

Sorry for the late reply.

1-In Customize > Woocommerce > Product Catalog, i selected “Show subcategories” option. You had the “show subcategories and products” option selected which made not only the subcategories show up but random products as well.
Please check and let me know.

2-To change the the text inside search box on top go to file: june\includes\codeless_builder\header-elements\cl_header_tools.php
\june\includes\codeless_builder\header-elements\cl_header_search.php
..find the text here and change it to your wish.

3-You can change the text in file june\woocommerce\single-product\related.php;
The related products are linked with the current product thru similar categories and tags. Products with at least one equal tag/category, will show up.

Let us know.

Best regards!

Hello,

2-Please clear cache. I checked the homepage and the search text is changed. See screenshot: https://postimg.cc/image/gnlsutxct/

3-The recommended PHP for June theme is PHP 7. Can you recall when the warning started showing? Did you install any new plugin lately? Please know that this is just a warning and will not affect your site.

4-I checked the “Premium Vacuum Flask” product from the link you send. The quick view is seized first depending on the height of the biggest image in the gallery. The other images are displaying all complete. Do you want to change the size of the first image?
Let me know.

Best regards!

Hello,

1-As previously stated, i get the same result from both products:
https://postimg.cc/image/vy1u7cr0t/

3-Please make sure to have all required plugins active and updated for the site to work well. You have notification on the dashboard regarding some of the included plugins. https://postimg.cc/image/tw1ct4vml/

4-The images used for woocommerce can be set up in Customize > Woocommerce > product Images > Image Size. Set here the size you want the product’s images to have. Then after every img upload, they will be cropped to the given dimensions.

Another way is to manually edit the images to have the same dimensions. By using photoshop, set a white/transparent background, then add your product images on this layer. So all images will have the same dimensions despite their aspect ratio.

Let us know.
Best regards!

Hello,

1-These are settings you set up for each product to your convenience. See this video tutorial to understand more how it is configured: https://youtu.be/Rw_tct2pfoY?t=2m36s

3-I have notified the developer regarding these warnings. We will include a fix for them in the upcoming theme update (we are working on it already).
Please know that these warnings do not affect the front view of your site.

4-This is strange. I tried replicating the same situation on my side, but it’s not happening. Not on shop page, nor in categories page.
On your shop page as well, the images in Quick View gallery are displaying as a normal gallery. I have forwarded this to our developers. We will get back to you regarding this asap.

5-You can change the ‘sale’ text in file june\woocommerce\loop\sale-flash.php
Find this line:
<?php echo apply_filters( 'woocommerce_sale_flash', '<span class="onsale">' . esc_html__( 'Sale!', 'june' ) . '</span>', $post, $product ); ?>

Adding additional labels for other product situations requires coding that is not included in support. If you want, our developers can help you achieve it. Email us for a quote in [email protected]

6-Sorry but this is not possible with theme’s default options. I suggest you use a custom plugin to add more features to posts.

Best regards!

Hello,

4-Please replace the current js/codeless-main.js file with this copy: https://jmp.sh/YzMLL3z
Did you made any changes to theme files directly? I checked and this seems to happen only to simple products. The necessary “cl-carousel owl-theme owl-carousel” classes are not being added in order for the gallery in Quick View to load properly.
However this issue is not present on our side.

Let us know.

Best regards!

Hello,

I am looking into this now. Will update you asap.

Regards!

Hello,

4-I checked and i see this does not happen on every page. Check the Quick View in this page: https://www.giftzila.com/ (screenshot). It’s ok here.
While in this page: https://www.giftzila.com/shop/home-living/ the same situation persists. I tested the same configurations and did not have this.

Please deactivate all third party plugins and if you can, upload a fresh copy of theme files. Re-name the old one to save as backup in case you have made any direct changes to theme files.
Let us know if the situation persits.

5-This could be done, but it requires coding that is outside support scope. If you want, you can request a quote from our developers to add this feature for you.
To remove “Sale” altogether, go to the product options and remove the sale’s price from it.
Or if you want to keep the discount price showing, then hide “Sale” by adding this code into your Custom Css box:

.shop-products .product_item .onsale {
    display: none;
}

6-The notifications show because the version number in the included woocommerce files is different from the version of the same files in the woocommerce plugin. This will be the most common warning you will get as the plugin can be updated many times before our theme does. And the version number of these files will not comply with the current ones. However this does not necessarily means that there is anything wrong with the shop. Whenever real changes are made to these files that need to be included in the theme’s woocommerce files, we will definitely release theme updates to match these changes.

Best regards!

Hello,

4-Did you perform all the recommended steps?

-What plugin are you running? Please know that we do not offer support on third party plugins. Such control’s (deprecated or present functions in different PHP versions) are tested through theme testing before launch from Entavo developer team too. If any of these function were to pose an issue for the theme work, we would remove/change it immediately.
Let us know.

Best regards!