I skipped last 3-4 updates and updated site now, running on June theme. The reason for this was because I had made some changes in header files and some text on single product page. But anyways I have listed down the changed files and updated on a staging site.
After updating I encountered error “Uncaught Error: Class ‘Kirki’ not found”. Couldn’t access backend also as site broke down completely.
On googling, found out dev asked to install the Kirki plugin. I made another staging site and installed the plugin, got error on plugin activation “Fatal error: Uncaught Error: Class ‘Kirki_Fonts_Google’ not found”
Some forum had suggested adding this code in theme’s functions.php file.
function theme_font_add_all_variants() {
if (class_exists(‘Kirki_Fonts_Google’)) {
Kirki_Fonts_Google::$force_load_all_variants = true;
Kirki_Fonts_Google::$force_load_all_subsets = true;
}}
add_action(‘init’, ‘theme_font_add_all_variants’);
Made another staging site, added code in functions.php and then installed the plugin. Site broke down again and now I am seeing this page: https://www.dropbox.com/s/a8jq9l0uyex0g85/Screenshot%202019-11-28%2018.48.00.jpg?dl=0
Please go to your stage site’s wp-plugin folder. Use a FTP account for it or through cpanel. Then rename all plugins. This will deactivate them instantly so we will be able to access the wordpress dashboard.
Send us some wp login credentials then. So we can check it from there/
The file already has the exact code you asked me to update it to. See screenshot: https://www.dropbox.com/s/ljpgjv5u9kuzrcg/Screenshot%202019-12-02%2022.21.24.jpg?dl=0
Kindly send me updated file with changes that I can use
I haven’t uploaded the theme yet. Like I told you, site breaks down when I copy theme files online.
I have the theme zip in my system currently and I wanted to upload after doing the changes you mentioned.
However when I opened the specified file you asked me to change, it had the exact same code you asked me to put in it.
Have you tried to update theme using the Envato market plugin? So you avoid making any mistake while updating it.
I suggest you install a maintenance plugin, set the site into maintenance mode for the time of update and then move on from there.
One of the third-party plugins was conflicting. I deactivated all, updated and installed the Codeless Builder and Kirki plugin. The site is showing no errors whatsoever. See screenshot: https://ibb.co/jRy5DYY
I am activating them now, one at a time to find the culprit.
So I activated all plugins and none gave a problem. However, all I did was, deactivate them first. Updated the Kirki and Codeless Builder plugin. And then re-activate the third party plugins.
– Search page has changed. For e.g. if I search for SKU ‘a105’ in the search box it gives error on the staging site, but works fine on the live site. I want the search results to show as the shop page.
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I’ll make a fresh staging copy and try to update in it. Just want to reconfirm with you so I can follow exact steps.
– Install kirki plugin without activating
– Disable all plugins
– Update theme using envato market plugin
– Activate Kirki plugin
– Enable all previously active 3rd party plugins (one by one?)
Anything else? Also did you update the codeless builder plugin separately or does it get updated when updating the theme?
The fonts are not being loaded due to a cross-origin issue: https://ibb.co/zbDjwn7
The staging site is calling the fonts from the original site and the latest is not allowing it. (screenshot). Did you import the content from the original site? You may need to check that all links in the database have been updated correctly to the new site’s link (the staging site).
-The search issue, this too is most properly due to the database not being updated correctly from the import of the original site’s content (links).
I suggest you continue to update the original site and work with it.
-The steps I took where:
1-Deactivate all plugins;
2-Update theme;
3-Update included plugins (Kirki and Codeless Builder);
4-Activate included plugins first;
5-Proceed in activating other plugins one at a time;
– How do you update included plugins? The update to codeless builder does not come under plugins.
– While implementing theme, support gave me separate code to change the search page functionality through a link. That link no longer works. Now I’m not sure how to get the same search page in the new version. Can you share the code again?
2-Sorry but we don’t have any code saved. I suggest you save every additional change made to theme files in order to replace them in case of any theme update.
PS: Please consider updating your support time to receive additional support.
Sorry for delayed response but I had kept the work to be done on weekend.
I have followed your steps and updated the theme, but the search page is different now. See point no. 5 in this screenshot: https://www.dropbox.com/s/s58ilqlpmg5odza/Screenshot%202019-12-15%2013.59.40.jpg?dl=0
Mirela had shared some code to be changed for the search to change. The default search in the theme header is not showing any products.
Yes, because the search you had was customized to your needs. It was not left to its default state. And now with the update, the themes have been replaced and the code is back to its original state.
The codeshare link is a temporary link. We can not find it just like you can’t. If you have any saved copy of the old theme files, just access the file and check the differences.
*Please update your support time for further support.
I understand and I’m right there with you. You cannot keep track of what you reply to each and every customer.
You have been very patient and helpful in resolving the issue and I thank you for the same.
However, I am just asking for the file responsible for the header search so I can copy it from the existing theme file.
Without that I cannot apply the changes to live site since product search will not work.
Sorry to bring this up again, but even after following your procedure to update (through envato market plugin from backend), and updating from 1.7 to 1.8, the site broke down with this screen:
Can you access the wp-admin? if so, delete the current codeless-builder plugin and install the new recommended plugin codeless-page-builder 1.0.0 version
Just uploaded a new version of the theme to fix this issue
Just update with the Envato market plugin (when new version released).
About the plugin, you need to remove the actual Codeless Builder plugin and then install the new recommended plugin (you can see the message on top of WP Dashboard after removing actual version) or install it manually from Plugins -> New Plugin (search for codeless page builder)
