1 month, 2 weeks ago angemiloParticipant
Our site was hacked after getting support to help with uploading the demo content into our Livecast template. We have had to delete WP and now starting again. Has anyone else had this experience?
Seems really suss that after privately sharing login details to the support keymaster that the site has been hacked. We were basically locked out and the themes were changed to default Twenty Twenty themes.
We now feel we cant trust Codeless and use the template we bought and will be seeking a refund. Can someone from support please contact us urgently.
1 month, 2 weeks ago azamKeymaster
I appreciate you reaching out to us regarding the recent security incident on your website. I understand your concerns and would like to provide you with a comprehensive response to address the situation and ensure your confidence in our services.
Firstly, I want to assure you that immediately upon receiving your message, I investigated the issue and reviewed the actions taken during the demo content upload process. I can confirm that the actions performed by our team were limited to installing the demo content, and no other changes were made to the website.
Our team has a strict policy of not engaging in any unauthorized actions or installing third-party plugins without explicit approval from the client. We respect your privacy and security, and any concerns related to trustworthiness are taken very seriously.
To further investigate the situation, I kindly request you to provide additional information regarding any third-party plugins that may have been installed or any other changes made to the website after the demo content was uploaded. This information will assist us in determining the cause of the security breach.
Additionally, I encourage you to review the previous forum posts and interactions we’ve had in the past. Our record shows a history of successful installations with no reported security issues. The recent incident is certainly an anomaly, and we are committed to rectifying the situation to your satisfaction.
We understand the importance of your website’s security and strive to maintain the highest standards in all our interactions with clients. Rest assured, we are actively working to address your concerns and will take necessary measures to prevent such incidents in the future.
I will ensure that a member of our support team contacts you urgently to further discuss the situation and resolve any outstanding concerns. Your satisfaction is our priority, and we appreciate your patience and understanding as we work to resolve this matter.
Thank you for your cooperation and understanding.
1 month ago Syndicate291Participant
The reason why you were hacked is because Azam requests FTP access and then asks you to change the permissions of folders. Specifically your home folder to 777. This creates a security flaw and an open door for hackers.
1 month ago azamKeymaster
Syndicate291 your scenario and his are different you are not providing even the required access which makes us unable to make any changes.
In your case we can’t even access home directory for which I have asked you to give permission but as you have said you already given so as a wild card I have asked you to change permission to 777 for a little period in order to make changes.
I apologize for any misunderstanding but as a fellow developer you can understand how much necessary is file permission to make any changes.
- This reply was modified 1 month ago by azam.
1 month ago angemiloParticipant
The last two replies make no sense to us. Azam DID NOT request FTP access and DID NOT ask us to change the permissions of folders. We already gave permission to Codeless to make changes and they did make changes and the template worked until the next day when someone went and changed it again to a completely different template. Nobody asked us to make changes to permission to 777. We are not fellow developers and we don’t understand what you are saying but to repeat nobody asked us to change permissions. Please issue the refund we have asked you for, several times now.
1 month ago azamKeymasterThis reply has been marked as private.
4 weeks, 1 day ago angemiloParticipant
YES!!! How many times are you going to ask me that question???
4 weeks, 1 day ago angemiloParticipant
Stop delaying giving us the refund!
4 weeks, 1 day ago azamKeymasterThis reply has been marked as private.
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