Specular Pages Lose Layout After Save

lost layout visual composer

- 9 years, 10 months ago webseo
  Participant
  
  Expired
  
  Hi,
  
  I have been noticing that the home page and other pages lose their layout after i make a change, and save them. For example:
  
  the four boxes seen on the screenshot below, completely disappear after and edit and I save the page, every single time.
  
  Likewise, the bottom portion of the site where the Service Small Icon short-code is being used. That area lost the outside “box” and I have not been able to copy it with the icon into a new raw no matter what I try.
  
  If you visit the site, (https://delreysys.sandiego-webmaster.com/) you will be able to see that the page is now completely broken. The image below was taken before saving after a simple change.
  I need help to find out what is going on.
  
  Thanks,
  
  Beatriz
  
  [caption id="" align="alignnone" width="1546"] This is the result after some edits, then, everything disappeared, as you will be able to see on the live site.[/caption]
- 9 years, 10 months ago Mirela
  Participant
  
  Hello,
  
  Please send us your wp credentials in a private reply. So we can give it a closer look.
  
  Best regards!
- 9 years, 10 months ago webseo
  Participant
  
  Expired
  
  This reply has been marked as private.
- 9 years, 10 months ago webseo
  Participant
  
  Expired
  
  This reply has been marked as private.
- 9 years, 10 months ago webseo
  Participant
  
  Expired
  
  Hello,
  
  I provided the requested logins a couple of days ago, but have not heard from you yet regarding this matter.
  
  Looking forward to your reply.
- 9 years, 10 months ago Mirela
  Participant
  
  This reply has been marked as private.
- 9 years, 10 months ago webseo
  Participant
  
  Expired
  
  Thank you for the update.
  
  I will download the copy for VC and will upload to replace the latest version. Hopefully this won;t break the site even more.
  
  I am looking forward to hearing from you,
  
  Beatriz
- 9 years, 10 months ago Ruco
  Keymaster
  
  Hello,
  
  The new theme version is available.
  
  Home
  
  Best regards!
- 9 years, 9 months ago webseo
  Participant
  
  Expired
  
  Hello,
  
  I was hoping this was going to be really the end of this issue, but alas, it continues. The page layout continues to break, even after all updates have been done, repeatedly, for this site. The website is about to be finished, but I cannot release the site like this guys. I really need your help. I have done every single thing you have asked and now I am kindly asking you to take a good look into this matter.
  
  Logins created and provided continue to be active.
  
  Looking forward to your reply,
  
  Beatriz
- 9 years, 9 months ago webseo
  Participant
  
  Expired
  
  Looking forward to your very needed response.
- 9 years, 9 months ago Mirela
  Participant
  
  Hello,
  
  Sorry for the late reply.
  I did some tests in your site in a test page. I added / edited and removed elements and it did not lose any of it’s layout. Can you please be more clear on the issue?
  
  Best regards!
- 9 years, 9 months ago webseo
  Participant
  
  Expired
  
  I noted just above that I was finally able to get the visual composer to work as expected. So far, is working fine. I want to consider this ticket closed, but I am going to wait a bit, just to be sure.
  
  Thank you for looking.
  Reagrds!

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