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Specular Update Causes Critical Error

critical error
    • 3 years, 5 months ago alpenzone
      Participant

      Expired

      Hi,

      Since upgrading my website to Specular v4.2.2 I’ve had a lot of problems with white screen critical errors appearing everywhere both on the front end (site broken) and the back end (admin side). I now can’t do anything on the site without a critical error appearing and the front end (customer facing) is just a blank page with a critical error message.

      My next step would have been to upgrade WordPress to the latest version (v5.8.2), I think I’m on v5.7.? (can’t be sure of exact version now as I can’t view the Dashboard anymore.

      I can’t give you admin access because nothing is working at all at the moment.

      Any idea what I can do to resolve this and get my website going again please?

      Cheers,

      Adrian.

    • 3 years, 5 months ago alpenzone
      Participant

      Expired

      This reply has been marked as private.
    • 3 years, 5 months ago alpenzone
      Participant

      Expired

      This reply has been marked as private.
    • 3 years, 5 months ago alpenzone
      Participant

      Expired

      This reply has been marked as private.
    • 3 years, 5 months ago alpenzone
      Participant

      Expired

      This reply has been marked as private.
    • 3 years, 5 months ago alpenzone
      Participant

      Expired

      This reply has been marked as private.
    • 3 years, 5 months ago alpenzone
      Participant

      Expired

      Looks like it could be a Slider Revolution error. After I updated Specular I had hoped that the WP Bakery Page Builder and Slider Revolution plugins would have been updated but they hadn’t so not sure how to fix that.

    • 3 years, 5 months ago azam
      Keymaster
      This reply has been marked as private.
    • 3 years, 5 months ago alpenzone
      Participant

      Expired

      OK, thanks. What would be the best way to update these plugins please?

    • 3 years, 5 months ago azam
      Keymaster

      Hi,
      Both ways(automatically and manually) are applicable. The second way(manually) exists if the plugin doesn’t update while clicking on the update button.

      In a manual way, you’ve to go through
      WP-Admin Dashboard > Plugin > Add New > Upload Plugin > Choose plugin file from your system > Click on Install Now button > If the plugin already exists it’ll display a message that you really wanna upgrade/downgrade plugin > Click yes if you wanna upgrade/downgrade plugin > Done.

      The same process is for the Theme.

      Thanks,

    • 3 years, 5 months ago alpenzone
      Participant

      Expired

      That’s worked nicely thank you – no more critical errors.

      I have two more issues since the theme updated:

      1. The words ‘Telephone Number’ have appeared to the right of the telephone icon in my widgetised header. This wording which should not be there has pushed the phone numbers downwards and out of alignment. The numbers should appear to the right of the icon nicely lined up. How do I fix this please?

      2. On every page except the home page, the Page Header wording is no longer vertically centralised. It should remain on the left side as it is now but be arranged with equal space above and below the title – how do I fix this too please?

      Thanks.

    • 3 years, 5 months ago azam
      Keymaster

      Hi,
      Please check and let me know.

      Thanks,

    • 3 years, 5 months ago alpenzone
      Participant

      Expired

      That looks much better thank you. Could you please remove the words ‘Telephone Number’ for me that currently appear next to the blue telephone icon in the header.

    • 3 years, 5 months ago azam
      Keymaster

      Hi,
      Please check and let me know.

      Thanks,

    • 3 years, 5 months ago alpenzone
      Participant

      Expired

      Perfect! Many thanks for your help.

      • 3 years, 5 months ago azam
        Keymaster

        Glad to hear from you :)

        You’re welcome :)

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