Hi,
Please share the screen shot or video where you are facing this issue.
You can upload screenshot to your wp-admin > media > add new
and copy/paste the url over here.

Thanks,

Hi,
Please provide us with your website URL, wp-admin access, and FTP information (username and password)?
Kindly send this information using the “Set as private reply” option to ensure the security and privacy of your data.

Thanks

Glad to hear it Sir :)