Is their any known issues for the “stripe for woocommerce” plugin not working on mobile? We had to drop the official plugin about a month ago because it does not display correctly on mobile and we were wondering if there are any issues known with the folie theme and stripe.
The link below shoes that the stripe element does not load upon start up and the input fields are unable to be clicked on and it is impossible to input any characters. However on mobile it is just fine. Screenshot below.
Can you please be more specific? Does it work in mobile or not?
This is not a tested plugin so i can’t give you a direct answer. I will forward your topic to the developers. So they can check and see what we can do.
Please know that we do not support third party plugins.
Sorry about the typo, in the second paragraph I meant to say “however on [desktop] it is just fine.” I feel the explanation beforehand though is about all I can say about the issue. An element of the stripe plugin does not load only on mobile for some reason.
I checked the checkout page and i can see all elements showing in desktop, being displayed well in mobile too.
The message you have highlighted is just a comment. Can you tell me an actual element in desktop, that you can not see in mobile?
You see it because I am actually using a different plugin to enable stripe and not the official one. I cannot switch it up as I have a live site but from what I highlighted in the screenshot is that “comment” is actually replaced by elements of the stripe plugin however it does not get replaced on mobile. Thats about as far as I can go with you on the issue because I cannot switch the plugin to one that does not work for customers.
