Hello,

1-The Alt tags are not included in theme code. You need to edit theme files to enable the display of alt’s. Please refer to this topic
Let us know if you need further help.

2-Do you use any animation on the site? Can you please send us some valid wp credentials in a private reply? So i can check this close.

3-4-The tabs and toggles id’s are auto generated.
5-I tested this on my side and the toggle does close when minus icon is clicked.
Do you have any third party plugin installed? Can you please deactivate them and try again.
Let us know.

Best regards!

• This reply was modified 3 years, 8 months ago by Ludjon.

Hello,

Sorry for the late reply.
1-The link covers the same request and in the replies is already added the code you need to check and change.

2-Sorry but it’s not possible to change the tabs/toggles ids. If you must, then i suggest you hire a developer. This is a customization not covered from support.

3-Please try adding images of a smaller size in the slider. And check again in mobile.

4-Theme is still in full support and development. We will release updates in the future. If you have any suggestion on features to fix, please let us know. We’ll add them to the to-do list for the next update.

Let us know.

Best regards!

Hello,

1-I have visited the link – Can they help us make necessary changes into the theme?
I think you misunderstood. The link is a normal topic of customers who needed the same changes as you. The solution is in the replies. More specifically this part:

It’s not something to remove other than add. You have to add the function that calls the image alt and displays it.

1-Media element:
Go to file vc_templates/media.php and replace the code with the one in this link:
https://codeshare.io/qtAwR

2-Portfolio square images:
Go to file includes/view/portfolio/loop-grid.php and replace the code with this:
https://codeshare.io/E3SJA

3- Latest Blog:
Go to file vc_templates/latest_blog.php and replace all code with this:
https://codeshare.io/ByPgB

Open the codeshare links to see the result code with the changes needed to add the ALT to images.

2- I believe We should send them WP-Admin credentials, Can we send them?
Do you mean to the support users in the topic? You can’t and you absolutely shouldn’t. They are customers just like you. And have no obligation in responding or doing any customization for you.

3-Agreed, But I would like to change the id. How can I? This numeric id is not good for SEO perspective.
Is this in reference of the tabs/toggles? If yes, then i already told you this is a customization not possible from theme options. To alter this is needed coding that is not included in support. If you must have this, then we suggest you hire a developer (freelancer).

4-Not working at my end, Can you help with this?
Are you referring in this point to the toggle closing when minus icon is clicked? I checked and you have a third party plugin related to tabs. The third party plugin “Tabs responsive” you have installed is conflicting with the accordition scripts.
I deactivated it and now the accordion are ok. See example here: https://parkerconsultinggroup.org/tabs-toggles/

Please know that we answer to tickets according to their arrival time, the oldest first. The support time is from Monday to Friday 9:00AM-17:00PM (UTC+1).

*Please consider timezone differences while waiting for our reply!
Best regards!

Hello,

Sorry for the late reply.
1-Wordpress has a build in taxonomy for the team. It is the “Team” menu. The team element in Visual Composer pulls out these team member post’s created here. But you do not have any team created so far. See screenshot: https://postimg.org/image/5urhn2dl3/

So to have team in “About Us” page, first create some members in Team menu.

2-I am checking the mobile view now, will update you in minutes.

3-sorry that is not possible with this slider. I suggest you use one of the other available sliders or included slider plugins.

4-Please write at this email: [email protected] to unfold your requests and so we can discuss a quote.

Best regards!

Can you please enable the Appearance > Editor menu? I need to check the files.

Thanks!

Hello,

Does the user you send us have admin rights? Please give it admin rights so i can be able to see all wordpress menus.

2-I did check the mobile, but to actually do something, i needed to edit the files and since the “Editor” menu was not available, i was not able to move forward with it.

3-I don’t understand the question. Do you want to see or do you not want to be able to see this link: https://parkerconsultinggroup.org/services/executive-protection/executive-protection-2?

Let us know.

Best regards!

Hello,

executive-protection-Parker-Consulting-Group

Executive Protection

These are different pages, check to pages to see that the first url I sent to you is the child page to the second url page, the two pages exists. If you want to delete one them them delete it at Pages.

Best regards!

Hello,

I requested to have access on the files so i could check what the issue was and fix it.
The only way to check the files is from Appearance > Editor menu in wordpress dashboard, or by a ftp account.
Please provide at least one so we can help you on this. Otherwise there isn’t much we can do.

You can create the ftp yourself or contact your host provider to create a ftp account for you if you do not have access on the domain’s cpanel.

Best regards!

Hello,

For the slider image in mobile, this custom css was messing it up:

.swiper-slide.swiper-slide-visible{
	background-position: center -150px !important;
	}

It’s located in Additional Css in Appearance > Customize. I see there is quite a lot of other custom css added there, and some in Tower > General Options as well. Please be careful when adding custom css.

Another code i edited in the Additional Css box, is this:

.slider#slider-fullwidth {
	height: 450px;
}

I set the height to 322px.
This is the result in mobile now: https://postimg.cc/image/el0nmo52f/

Let us know.

Best regards!

Hello,

This could be happening due to the large size of the slider background image. Please upload in the media a smaller version of it. Try to crop it to these dimensions, 375px x 367px.
I have already adde this code into your Custom css box in General Options> Custom Css:

@media (max-width: 420px){
.swiper-slide.swiper-slide-visible.swiper-slide-active {
    background-image: url(https://parkerconsultinggroup.org/wp-content/uploads/2018/01/parkerconsulting.jpeg);
}}

Just change the background image url to the new cropped image.
Let us know how it goes.

Best regards!

Hello,

-I understand but the desktop layout has different dimensions and aspect ratio regarding the images you can use. The mobile screen has different dimensions so it’s best to have images that fit the screen size better.

Please add this code into your custom css box:

@media (max-width: 420px){
.header_page.with_subtitle.centered .titles h1 {
    line-height: 40px !important;
}}

It will fix the page header title’s line-height in mobile. See screenshot: https://ibb.co/nR0gTc

Best regards!

Hello,

I checked and the titles in mobile are showing up as defined by the custom css. See screenshot: https://postimg.cc/image/m6koehu2v/
It’s the same view i get when i open the page from an actual mobile phone.
What issue are you having?

Best regards!