Hi,
Please share your website URL, wp-admin, and FTP info (Username and password) and using “Set as private reply” and also share Video or screen shot where you are facing issue.

Thanks,

If you can share the info – it will be easy to fix your said issue.

Thanks,

@yasemin,
I cant access your PC via Remote – we are not allow to do that.
It will be great if you purchase a webhosting or co-share with current website (in some child folder or sub domain) i will fix it there.

You can send me video using Free Video Uploading Website.
Upload to Youtube or Daily Motion and send me url here and i will look and tell your possible solution.

Thanks,

The letter i problem for the first time – we are hearing.
I need to access wp-admin for further investigation.

Thanks,

Hi,
I appreciate your willingness to share your admin and password information.
How is it possible, we have 19000+ clients around the world and increasing day by day.
you can trust on us – as Directed you can provide us login credentials using “Private reply”
Once we fixed the problem you can remove your login info or change them – which we recommend strongly.

Thanks,