Theme isn't working - Codeless Support Center

Topic Resolution: Not Resolved

broken theme refund

- 10 months, 3 weeks ago websolutions4coolpeople
  Participant
  
  Expired
  
  Hi there. I would like a refund for the theme I purchased. It doesn’t work on my site and I cannot give you the details to login and fix it. What is the next step in the refund process?
- 10 months, 3 weeks ago azam
  Keymaster
  
  This reply has been marked as private.
- 10 months, 3 weeks ago websolutions4coolpeople
  Participant
  
  Expired
  
  This reply has been marked as private.
- 10 months, 3 weeks ago azam
  Keymaster
  
  Hi,
  I just forwarded to concern Deportment.
  
  Thanks for patience.
  - 10 months, 1 week ago websolutions4coolpeople
    Participant
    
    Expired
    
    Hello. I haven’t heard back about the refund. Can you give me an update please?
- 10 months, 1 week ago azam
  Keymaster
  
  Hi,
  I just forwarded your refund link to concern person.
  
  Thanks,
- 10 months ago websolutions4coolpeople
  Participant
  
  Expired
  
  Hello. I am still waiting for a response from the concern department.
- 10 months ago azam
  Keymaster
  
  Let me check today and back to you.
  
  Thanks for patience.
- 9 months, 4 weeks ago websolutions4coolpeople
  Participant
  
  Expired
  
  Hello. I haven’t heard back. I can leave a response on themeforest and try to get a response from there.
- 9 months, 4 weeks ago azam
  Keymaster
  
  This reply has been marked as private.
- 9 months, 3 weeks ago websolutions4coolpeople
  Participant
  
  Expired
  
  I haven’t heard from anyone and it has been more than 2 days.
- 9 months, 3 weeks ago azam
  Keymaster
  
  This reply has been marked as private.
- 9 months, 2 weeks ago websolutions4coolpeople
  Participant
  
  Expired
  
  It has been another week since my last post and I haven’t heard from anyone about a refund.
  
  It has been over one month since I first requested this refund. What would you suggest my next steps be?
- 9 months, 1 week ago websolutions4coolpeople
  Participant
  
  Expired
  
  Hello. Since I haven’t heard back or received a refund or any info about my refund, it seems all I can do is leave a bad review on themeforest.
- 9 months, 1 week ago azam
  Keymaster
  
  This reply has been marked as private.
- 8 months, 3 weeks ago websolutions4coolpeople
  Participant
  
  Expired
  I haven’t heard back and it has been 2 weeks.
  
  In total it has been over 2 months and still no refund and not update to the theme to make it work.
  
  This reply was modified 8 months, 3 weeks ago by websolutions4coolpeople.
- 8 months, 3 weeks ago azam
  Keymaster
  
  Hi,
  Please tell me issue you are facing we can fix it.
  
  Thanks,
  - 8 months, 3 weeks ago websolutions4coolpeople
    Participant
    
    Expired
    
    I am using another theme now. The features I expected from yours didn’t work. Plugins necessary for functionality weren’t able to be downloaded. I cannot give you access to my ftp server to fix the issues.
    
    I simply asked for a refund since the theme isn’t as described and I believed that you were working on the refund for the past 2 months.
- 8 months, 3 weeks ago azam
  Keymaster
  
  This reply has been marked as private.
- 8 months, 2 weeks ago websolutions4coolpeople
  Participant
  
  Expired
  
  What is the update on the refund I requested months ago?

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