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- 1 year, 7 months ago ekaki_san
  Participant
  
  Expired
  I cannot save editing in Specular settings.
  
  What should I do?
  
  <div id=”sbi_camera_button” style=”width: 29px !important; height: 27px !important; top: 554px !important; left: 629px !important; display: inline !important;”></div>
  
  This topic was modified 1 year, 7 months ago by ekaki_san.
- 1 year, 7 months ago Eldo
  Keymaster
  
  Hello,
  
  Do you have any other third party plugins installed? Please disable them and try again.
  
  If the problem persists please share with us your online link and wp creds(private reply) so we can do it for you.
  
  Regards!
- 1 year, 7 months ago ekaki_san
  Participant
  
  Expired
  
  This reply has been marked as private.
- 1 year, 7 months ago Eldo
  Keymaster
  
  This reply has been marked as private.
- 1 year, 7 months ago ekaki_san
  Participant
  
  Expired
  
  Sorry, please try again. You can access for now.
- 1 year, 7 months ago Eldo
  Keymaster
  
  Hello,
  
  Sorry, I have checked right now but again it seems impossible to access your dashboard:
  https://imgur.com/a/sGcYI16
  
  Regards!
- 1 year, 6 months ago ekaki_san
  Participant
  
  Expired
  
  Can I check the screenshot of the error page?
  
  I need to fix it!
- 1 year, 6 months ago Eldo
  Keymaster
  
  Hello,
  
  I have tried to access the credentials you send me but I can’t access it.
  
  Now you have to disable all the plugins that don’t come with the theme itself.
  
  If the problem persists you have to check your hosting provider and ask them what is the cause of this error.
  
  Let me know.
  
  Regards!
- 1 year, 6 months ago ekaki_san
  Participant
  
  Expired
  
  Mmm, it’s so strange.
  
  I tried to access with VPN of Australia, and can access the dashboard.
  
  Please send me the screenshot of the dashboard error page.
  
  I need the info in order to fix this problem.
- 1 year, 6 months ago ekaki_san
  Participant
  
  Expired
  
  This reply has been marked as private.
- 1 year, 6 months ago ekaki_san
  Participant
  
  Expired
  
  Hi Eldo,
  
  Please share more info to be able to access.
  
  Thanks,
- 1 year, 6 months ago Akram
  Keymaster
  
  Hi,
  
  Thank you very much for the correct login details. Well, I tried to save settings and got same error but if you inspect your console it throws following error:
  
  “403 Error – Forbidden”
  
  Which is usually due to no permission or server does not provide required resources. So, kindly check it out with your host and they will be resolving this for you.
  
  Thank You
- 1 year, 6 months ago ekaki_san
  Participant
  
  Expired
  
  Akram, Thank you for your reply.
  
  I need more info to resolve this problem.
  
  May I ask the following?
  
  * Access Date & Time YYYY/MM/DD/HH:MM
  
  * Your IP Address
  
  Thank you for your kindness.
  
  Best,
  
  yusuke
- 1 year, 5 months ago Akram
  Keymaster
  
  Hi,
  
  Not about my IP only it can be for the server only as it has nothing to do with my IP. I hope you got the point.
  
  Just ask your host support why this happens for you ?
  
  Thank you
- 1 year, 5 months ago ekaki_san
  Participant
  
  Expired
  
  Okay, please let me know the time only.
- 1 year, 5 months ago ekaki_san
  Participant
  
  Expired
  
  This is my server’s irregular problem.
  
  I need your help.
  
  Thanks
- 1 year, 5 months ago Akram
  Keymaster
  
  Hi,
  
  Actually any server related issue is beyond our theme support so for any such support you have to reach your hosting provider. I hope you understand my point and position.
  
  Thank You
- 1 year, 5 months ago ekaki_san
  Participant
  
  Expired
  
  I know that.
  
  I need the info to solve this problem.
  
  My server company wanna check the log and your access to do that.
  
  Please let me know the time and date.
- 1 year, 5 months ago Akram
  Keymaster
  
  Hi,
  
  Can you please clarify what you mean by time and date ?
  
  Thanks

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