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Tower theme updated – problems

Theme update failed
    • 4 years, 11 months ago kimireland
      Participant

      Hello,

      I am in the middle of updating the Tower theme from version 1.4 to the latest. Per the documentation, I activated a different theme. Deleted the tower theme and uploaded the new version of the theme.

      The website does not appear to have maintained it’s settings. For example the logo is gone, etc.

      I cannot locate a settings panel for the Tower theme. I do not know what to do next.

      Help please. The website is behind a maintenance page until I sort this out I can give you access to the admin panel. But how do I do that privately?

      Thank you

    • 4 years, 11 months ago kimireland
      Participant
      This reply has been marked as private.
    • 4 years, 11 months ago kimireland
      Participant
      This reply has been marked as private.
    • 4 years, 11 months ago kimireland
      Participant
      This reply has been marked as private.
    • 4 years, 11 months ago kimireland
      Participant

      I was able to resolve 99% of my issues. I had missing plugins. Once I installed those (the framework) It looks like the site again.

      I do have one issue. I cannot get WP Bakery to update. It tells me it is not available.

      Can you help with that?

       

       

    • 4 years, 11 months ago kimireland
      Participant

      One other thing, I cannot get the footer to show up. I am trying to get the social media icons to appear. The social media urls are set, but no matter what I do there is not footer displaying.

      I have added the image and social widget to the footer column.

      Thank you

    • 4 years, 11 months ago azam
      Keymaster

      Footer is showing now please check and confirm.

      If you select the show only copyright then footer will not show up.

    • 4 years, 11 months ago kimireland
      Participant

      Thank you for the help with the footer.

      I am trying to upgrade the Wp Bakery, and I am getting this error:

      An error occurred while updating WPBakery Visual Composer: Update package not available.

      Can you help with this? I cannot edit any pages at the moment.

      Thanks

      • This reply was modified 4 years, 11 months ago by kimireland.
    • 4 years, 11 months ago kimireland
      Participant

      I deactivated the old version and was able to update successfully.

       

    • 4 years, 11 months ago azam
      Keymaster

      Okay, Please feel free to write us back if you face any issue.

      Thanks,

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