I’m trying to renew support, and instead, I wonder if I accidently got a second license. I only need one.
Date: 21 Jan 2024 Receipt No: RCD39344303
Item ID 9412083
Description Amount
Specular – Business WordPress Multi-Purpose – Regular License $29.37
Specular – Business WordPress Multi-Purpose – 6 months included support $17.63
Specular – Business WordPress Multi-Purpose – 6 months extended support $17.63
Envato Buyer Fee for purchase of “Specular – Business WordPress $12.00
Handling Fee for Envato Market order 186553042 $3.00
Is there anyway for you to remove the unneeded extra license that is in my download folder? I didn’t need to buy an extra license yesterday. I was only trying to buy support. I already own a license that we got in 2016 and have a working website. I don’t want to be confused in coming months and years to have a second license out there.
I would like to “return” the items I purchased for a full refund. I don’t need a second license. I don’t need 12 months of support for a second license. Is there a way to reverse a transaction?
I prefer to be fully refunded for everything I bought on 21 January. I’m concerned that the items in my download area in envato will only cause confusion and trouble. Is there the option for a full refund? If not, what is the next closest thing. Thank you and sorry for the trouble.
