unable to save Specular Options

- 8 years, 6 months ago distek
  Participant
  
  Expired
  
  Hi i am having trouble saving the settings, i’m getting the message: “There was a problem with your action, please try again or reload the page”
- 8 years, 6 months ago Mirela
  Participant
  Hello,
  
  This is not a theme issue.
  When did this started to happen? Did you install any new plugin before this? Or added any custom script?
  You may have some corrupted tables in your wordpress installation database. Or perhaps one of the installed plugins is giving a conflict.
  I suggest you disable all plugins first. Contact you host and perform a database optimization process. Clear up all junk content. Ask your host provider for guidance.
  
  -Unrelated, but since i saw it in your home page: Add this code into your custom css box, to fix the padding in the home page’s posts:
  
  .vc_gitem_row .vc_gitem-col { padding: 32px !important; }
  
  Let us know how it goes.
  
  Best regards!
- 8 years, 6 months ago distek
  Participant
  
  Expired
  
  Ok thanks i will copy your reply to my hosting provider, i just wanted to say it is saying my support has expired although i have paid for another 6 months?
- 8 years, 6 months ago Mirela
  Participant
  
  Hello,
  
  Yes, sorry about that. This is our problem and we will try to fix it asap. We do check the support dates so don’t worry, we know you have active support.
  Please write whenever you need help. We will do our best to assist you asap.
  
  Best regards!
- 8 years, 6 months ago distek
  Participant
  
  Expired
  Ok i have contacted the host, they have done what they could to the database, i have had a missive clean up and update all plug ins, and still the problem persists.
  
  I cant even add the custom code you gave me as when i go to save the changes it wont allow me giving me the same message “There was a problem with your action, please try again or reload the page”
  
  This reply was modified 8 years, 6 months ago by distek.
- 8 years, 6 months ago Mirela
  Participant
  
  Hello,
  
  The “Redux Framework” plugin is the culprit. I deactivate it and the site has no problem saving changes.
  I added the custom code above and fixed an error you had in your custom css code.
  
  Best regards!
- 8 years, 6 months ago distek
  Participant
  
  Expired
  
  Oh thats great!! so the theme doesnt require the redux framework plug in?
- 8 years, 6 months ago Mirela
  Participant
  
  Hello,
  
  Redux framework is already incorporated in theme. Check it out under Tools > Redux Framwork. You do not need to install a plugin for it.
  
  Best regards!
- 8 years, 6 months ago distek
  Participant
  
  Expired
  
  perfect!! thanks so much for your help.
- 8 years, 6 months ago distek
  Participant
  
  Expired
  
  Hi, I have a small problem, in mobile view, the cart and search buttons (header) are behind the slider? How can i change this?
- 8 years, 6 months ago Mirela
  Participant
  
  Hello,
  
  Please open up a new ticket for your new questions. This topic is already resolved and has a different issue.
  
  Best regards!

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