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Unable To Update Theme

    • 8 years, 1 month ago igarrigan
      Participant

      Expired

      I’ve tried updating the theme a few times by uninstalling the current version and uploading the new zipped theme file, but it isn’t working. I receive an error message from WordPress.

      I saw that there is a way to receive automatic theme updates but I can’t find the Envato Market Toolkit plugin when I search through WP.

      How can I get the new theme updated so I can start making edits to my site again? The visual composer is not working and I have seen in other forums that this is probably because the theme is not up-to-date.

      Thank you.

    • 8 years, 1 month ago Mirela
      Participant

      Hello,

      Please read here how to update theme: https://codeless.co/tower/documentation/main.html#update_theme
      After updating theme successfully you can proceed with Visual Composer update. Read this article for more guidance: https://support.codeless.co/?ht_kb=visual-composer-update

      Let us know.

      Best regards!

    • 8 years, 1 month ago igarrigan
      Participant

      Expired

      I have already attempted to update the theme following the instructions above and WordPress would not accept the update. I received an error message when trying to install.

    • 8 years, 1 month ago Mirela
      Participant

      Hello,

      Did you try uploading theme files thru ftp? What error message are you receiving? DO you have many third party plugins installed? Please deactivate them all before attempting to update theme.
      If you want send us some valid wp and ftp credentials in a private reply. So we can give it a closer look.

      Best regards!

    • 8 years, 1 month ago igarrigan
      Participant

      Expired

      This reply has been marked as private.
    • 8 years, 1 month ago Mirela
      Participant

      Hello,

      This message indicates that you are either importing the wrong theme file, or do not have enough memory limit to upload such file size.
      You can increase it yourself by adding this line into your wp-config.php file :
      define('WP_MEMORY_LIMIT', '94M');
      Or ask your hosting provider to do it for you.
      If you still can not manage, then send us the ftp credentials, so we can import a copy of the latest theme version while keeping the current version (in case you have made changes to old theme files).
      In Appearances > Themes, you can switch back and forth to what ever theme version you want.
      Let us know.

      Best regards!

    • 8 years, 1 month ago igarrigan
      Participant

      Expired

      This reply has been marked as private.
    • 8 years, 1 month ago Mirela
      Participant
      This reply has been marked as private.
    • 8 years, 1 month ago igarrigan
      Participant

      Expired

      This reply has been marked as private.
    • 8 years, 1 month ago Mirela
      Participant

      Hello,

      All the included plugins, Visual Composer too, have extended licenses. This means they can be used by any one purchasing our theme as long as they use the version included in theme folder. You can not update it on your own terms with this type of licence.
      The rules of the marketplace doesn’t allow us to give the plugin activation code. You can use the existing version without any problem. We update frequently all theme plugins to their latest versions in every theme release or in case when an urgent update is needed. So they are always fully compatible with the current theme version.

      If you want to buy a license by yourself this is allowed, but we thought that this isn’t needed because the version included works perfectly.
      You are free to make the choice that best fits your needs.

      In my first reply i send you this link: https://support.codeless.co/?ht_kb=visual-composer-update
      Follow these steps to update Visual Composer from the theme(no activation key needed).

      -Check for the footer widgets in your Appearance > Widgets, scroll down the page to the “Inactive Widgets area“. The previous widgets should be listed there. Just drag and drop them to the right section.

      -Remove the Codeless tag in General Options > Footer Options > Copyright Text in the end of footer. Change the text here.

      Let us know.

      Best regards!

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