Urgent - Website Crashes - Pl Help! Using June Theme...

crash june

- 2 years, 10 months ago vbazaar
  Participant
  
  Expired
  
  My site, vidbazaar.com, uses June theme, and is hosted on WordPress.com. On Dec 30, 2021, at 10:51 PM my time, they informed via email that my website has crashed. They mentioned this -> WordPress caught an error with one of your plugins, Codeless Page Builder. Today (Jan 1) morning, I disabled the plugin. Yet the website remains in limbo. I’ve renewed support at Envato, so please help me on this urgently.
  
  More details –
  WordPress version 5.8.2
  Current theme: June Child Theme (version 1.0.1)
  Current plugin: Codeless Page Builder (version 1.0.0) (now disabled)
  PHP version 7.4.27
- 2 years, 10 months ago azam
  Keymaster
  
  Hi,
  
  One way to get your site back while unable to access WP site through WP-Admin is simply to rename the plugins folder to something i.e. plugins-old. Once you have done this, your site (in most cases) got back. You can repeat the same process with the themes directory if the problem doesn’t resolve. Once your site is back don’t forget to again rename the “plugins/themes” folder names back to their original names. Now, you can log in to your site.
  
  As in your case, the Codeless Page Builder plugin is causing issues so you’ve to simply download and activate the plugins (Kirki Framework, Codeless Page Builder) from the below links and deactivate all instances of these two plugins in your site.
  
  https://we.tl/t-iEoLjqpcuN
  
  Hopefully, your site will get back to its working status.
  
  Thanks,
  - 2 years, 9 months ago lucaforz
    Participant
    
    Can you send the correct one? This has expired
- 2 years, 10 months ago vbazaar
  Participant
  
  Expired
  Hi Azam,
  
  I could access wp-admin via recovery link sent by WordPress.com. After that I disabled Codeless Page Builder plugin, hoping that everything would be alright. But the site continues to come blank … with just the warning -> There has been a critical error on this website.
  
  At this stage I’m confused as to which one of your 2 suggestions should I follow. Can you please clarify?
  
  Also, if I’m to do the 2nd one, do you suggest that I first 1) install the 2 plugins from your link, and then 2) remove them again?
  
  Thanks.
  
  This reply was modified 2 years, 10 months ago by vbazaar.
  
  This reply was modified 2 years, 10 months ago by vbazaar.
  - 2 years, 10 months ago azam
    Keymaster
    
    Hi,
    Please share website URL, wp-admin, and FTP info (login/ passwords) and send using “private reply”. I’ll check the issue.
    
    Thanks,
- 2 years, 10 months ago vbazaar
  Participant
  
  Expired
  
  This reply has been marked as private.
- 2 years, 10 months ago vbazaar
  Participant
  
  Expired
  
  This reply has been marked as private.
- 2 years, 10 months ago azam
  Keymaster
  
  Hi,
  I need administrator level to access the installed plugin page and want to update or change the plugins that are causing the issue.
  
  Thanks,
- 2 years, 10 months ago vbazaar
  Participant
  
  Expired
  
  This reply has been marked as private.
- 2 years, 10 months ago azam
  Keymaster
  
  Hi,
  The Kirki Customizer Framework Plugin is downgraded by its developers as it was causing many issues that it had some bugs. Now the latest version for the Kirki Customizer Framework is 3.1.9 and it’s working fine.
  
  Please check and let me know.
  P.S Now the latest version of the Kirki Customizer framework (3.1.9) is installed on your site.
  
  Thanks,
- 2 years, 10 months ago vbazaar
  Participant
  
  Expired
  
  Thanks. Unfortunately, it’s not coming as before. There’s also the warning that says -> Codeless Page Builder plugin requires Kirki Framework to work. Please Install!
  
  Sharing screenshot link -> https://ibb.co/2t1yBQh
  
  So, since it’s not installed, should I install the Kirki Framework? Also, can you please check the WooCommerce warning that some files of June theme isn’t updating? Please!
  - 2 years, 10 months ago azam
    Keymaster
    
    Hi,
    –Kirki Customizer Framework:
    I have installed the latest plugin and everything seems to work fine. Please check and let me know.
    
    –Woocommerce Template Files Warning:
    You don’t need to worry about those. I hope we’ll add the latest template files in the upcoming theme update.
    
    Thanks,
    - 2 years, 10 months ago vbazaar
      Participant
      
      Expired
      
      Hi Azam,
      Except the footer all else look like they are okay. The footer bg isn’t coming, not sure why. Thanks.
    - 2 years, 10 months ago azam
      Keymaster
      
      Hi,
      The background color for the footer can be changed from:
      wp-admin > Appearance > Customize > Footer > Main Footer Style > BG Color
      
      Thanks,
- 2 years, 9 months ago vbazaar
  Participant
  
  Expired
  
  I’m again having the same issue. My website, vidbazaar.com, is not working for many hours. WordPress informs that error is with Codeless Page Builder and it was caught at wp-login.php. The error details given by them is as under:
  
  An error of type E_ERROR was caused in line 3 of the file /srv/htdocs/wp-content/plugins/codeless-page-builder/include/core/kirki-setup/codeless_custom_section.php. Error message: Uncaught Error: Class ‘WP_Customize_Section’ not found in /srv/htdocs/wp-content/plugins/codeless-page-builder/include/core/kirki-setup/codeless_custom_section.php:3
  
  Please help urgently. And why is this happening repeatedly?
- 2 years, 9 months ago azam
  Keymaster
  
  Hi,
  Please share the FTP info and send me using private reply.
  
  Thanks,
- 2 years, 9 months ago vbazaar
  Participant
  
  Expired
  
  This reply has been marked as private.
  - 2 years, 9 months ago azam
    Keymaster
    
    Hi,
    Please activate the Codeless Page Builder and remove the plugin named: “Kirki Customizer Framework Old”.
    I’ve added the donwgraded version of the plugin Kiriki And its working fine. Please don’t update the kirki framework plugin until our next upcoming theme/plugin update.
    
    Thanks
    - 2 years, 9 months ago lucaforz
      Participant
      
      I have the same problem, can you help me?
    - 2 years, 9 months ago azam
      Keymaster
      
      @lucaforz
      Please open a new support ticket and share website URL, wp-admin info and FTP info and send me using private reply.
      Let’s not reply to someone’s ticket.
      
      Thanks,
    - 2 years, 9 months ago lucaforz
      Participant
      
      Where can i open new ticket?
    - 2 years, 9 months ago vbazaar
      Participant
      
      Expired
      
      As soon as I activated Codeless Page Builder just now, the website crashed again. So I had no chance of removing the plugin “Kirki Customizer Framework Old”. Can you please look into the matter once more?
    - 2 years, 9 months ago azam
      Keymaster
      
      Hi,
      Please share the latest wp-admin credentials.
      
      Thanks,
    - 2 years, 9 months ago vbazaar
      Participant
      
      Expired
      
      This reply has been marked as private.
    - 2 years, 9 months ago azam
      Keymaster
      
      Hi,
      I’ve downgraded the Kirki Customizer Framework plugin and everything working properly. Also I’ve disable the auto update for the kiriki plugin. Please don’t update the plugin until next theme/plugin update.
      
      Thanks,
    - 2 years, 9 months ago vbazaar
      Participant
      
      Expired
      
      Hi,
      The site is NOT working properly. The entire design has gone completely haywire. I don’t know what is happening. This is very unfortunate. It’s a big loss for my business just when I launched a campaign. Can you please suggest what to do?
    - 2 years, 9 months ago vbazaar
      Participant
      
      Expired
      
      When will be the next updates? You’d said the same thing a month back in January beginning when the earlier crash happened.
    - 2 years, 9 months ago vbazaar
      Participant
      
      Expired
      
      Hi Azam,
      I can see that you’ve changed the theme from June to WooCommerce Storefront. As a result, all the modifications I’d done with June theme are now dysfunctional. My customers are upset because of this. I contacted the host WordPress.com and they informed that both June theme and the Codeless Page Builder plugin have been creating issues. Under these circumstances, what should we do? When would everything be okay, can you give a date? Please understand the plight of users like me and our businesses because of frequent troubles with June theme.
    - 2 years, 9 months ago vbazaar
      Participant
      
      Expired
      
      Hi Azam,
      Shall I revert back to June child theme while NOT updating the Kirki Customizer Framework plugin? Please suggest asap.
    - 2 years, 9 months ago azam
      Keymaster
      
      Hi,
      Please take a backup of the site and then update the plugin “Codeless Page builder”. We’ve release a new update of the plugin yesterday.
      
      Or if you want me to update it for you please let me know. But first you’ll need to create a fresh backup of the site.
      
      Thanks,
    - 2 years, 9 months ago vbazaar
      Participant
      
      Expired
      
      Please, if you can help that’ll be great! My site is hosted on WordPress.com and they usually take backups regularly so that won’t be problem I suppose…
- 2 years, 9 months ago azam
  Keymaster
  
  Hi,
  Please check and let me know,
  
  Thanks,
  - 2 years, 9 months ago vbazaar
    Participant
    
    Expired
    
    It’s okay now, thanks. But the footer and sidebar are gone. I’ve to again work on them to restore them as before. Btw, can I use the backup before this present trouble started? This will save me time but I’m scared this will again crash the site. Any idea if I can do this? Also, when will the June update and Kirki update come?
    - 2 years, 9 months ago azam
      Keymaster
      
      Hi,
      — Widgets issue:
      Before restoring the backup please check for the in-active widgets from the Widget Area
      wp-admin > Appearance > Widgets > Scroll Down there you’ll get in-active widgets.
      These widgets might be the one you’ve added previously on the sidebar and footer. This might save your much more time than restoring the backup or creating sidebars from scratch.
      
      — Update:
      There’s no predefined date for the update. But, we’ve released a new update of the plugin that was conflicting with Kirki (i.e Codeless Page Builder). So you don’t need to worry about that now.
      
      Thanks,
    - 2 years, 9 months ago vbazaar
      Participant
      
      Expired
      
      Thanks for the help. Since you released a new update for Codeless Page Builder, is it safe to update Kirki plugin too? Or, would it need June theme update as well?
- 2 years, 9 months ago azam
  Keymaster
  
  Hi,
  No, It’ll don’t need the June theme update. You can update the Kirki plugin but as a precaution keep the site backup in case an unfavorable thing happens.
  
  Thanks