URGENT: Website crash (codeless framework plugin) after installing wp-forms

Topic Resolution: Resolved

- 3 years, 3 months ago reutli
  Participant
  
  Expired
  Hi,
  
  I installed wp-form and activated the pro version (with install).
  After that site is down!
  
  Deactivation of wp-forms did not the trick!
  
  Fehler-Details
  ==============
  Ein Fehler vom Typ E_ERROR wurde in der Zeile 569 der Datei /www/htdocs/w0178bf0/site/wp-content/plugins/codeless-framework/include/register-post-types.php verursacht. Fehlermeldung: Uncaught Error: Call to undefined function is_plugin_active() in /www/htdocs/w0178bf0/site/wp-content/plugins/codeless-framework/include/register-post-types.php:569
  Stack trace:
  #0 /www/htdocs/w0178bf0/site/wp-content/plugins/codeless-framework/codeless-framework.php(77): require_once()
  #1 /www/htdocs/w0178bf0/site/wp-content/plugins/codeless-framework/codeless-framework.php(95): Cl_Framework_Manager->__construct()
  #2 /www/htdocs/w0178bf0/site/wp-content/plugins/codeless-framework/codeless-framework.php(159): Cl_Framework_Manager::getInstance()
  #3 /www/htdocs/w0178bf0/site/wp-settings.php(409): include_once(‘/www/htdocs/w01…’)
  #4 /www/htdocs/w0178bf0/site/wp-config.php(84): require_once(‘/www/htdocs/w01…’)
  #5 /www/htdocs/w0178bf0/site/wp-load.php(50): require_once(‘/www/htdocs/w01…’)
  #6 /www/htdocs/w0178bf0/site/wp-admin/admin.php(34): require_once(‘/www/htdocs/w01…’)
  #7 /www/htdocs/w0178bf0/site/wp-admin/plugins.php(10): require_once(‘/www/htdocs/w01…’)
  #8 {main}
  thrown
  
  <b>Please urgently help out to get the site up again and wp-foms pro active!</b>
  You already have the credentials to site and ftp beyond other tickets.
  
  Thanks.
  
  regards
  Michael
  
  This topic was modified 3 years, 3 months ago by reutli.
- 3 years, 3 months ago reutli
  Participant
  
  Expired
  Hi,
  
  site is up again! but not usable …frontend is kind of dead.
  
  please leave me a notice on the steps and when I’m allowed to work again on the site.
  
  Thanks
  Michael
  
  This reply was modified 3 years, 3 months ago by reutli.
- 3 years, 3 months ago reutli
  Participant
  
  Expired
  
  Hi Azam,
  
  I’m stuck here in my work.
  Can you please give me some advice on how to proceed?
  
  Currently I can get back into the admin, but the frontend is broken (slider is missing, format is destroyed etc) and in the admin the installation of the codeless framework plugin is requested.
  
  I would appreciate any quick help to get back to where I was this morning.
  Just a ‘ping’ would help to know if you’re on it..
  
  Thanks a lot in advance.
  
  best
  Michael
- 3 years, 3 months ago reutli
  Participant
  
  Expired
  
  Hi,
  
  again PLEASE help out what to do – PLEASE!
  I’m paniced, since site is not usable without coddles-framework.
- 3 years, 3 months ago azam
  Keymaster
  
  Hi,
  Please check and let me know.
  P.S: Wp-forms is now activated on the site.
  
  Thanks,
- 3 years, 3 months ago reutli
  Participant
  
  Expired
  Hi Azam,
  
  great, thank you!!!
  A first look seems to be good – Site is up and style also seems to be ok.
  
  Can you please give me a hint about the root cause, what was the problem, so that I can be sure not to run into such a failure again.
  
  One additional question:
  I have a notice/warning “Deprecated: contextual_help ist seit Version 3.3.0 veraltet! Benutze stattdessen get_current_screen()->add_help_tab(), get_current_screen()->remove_help_tab(). in /www/htdocs/w0178bf0/site/wp-includes/functions.php on line 5586” – this is also new to me.
  
  Thanks in advance.
  
  Best
  Michael
  
  This reply was modified 3 years, 3 months ago by reutli.
  - 3 years, 3 months ago azam
    Keymaster
    
    Hi,
    –Root Cause:
    I’m not sure about the root cause but it might be some code confliction of Codeless Framework plugin. I just deactivated and then reactivated the plugin. Moreover, make sure all the theme required plugins are activated.
    
    –Notice/Warning:
    You don’t need to worry about that. However, I’ve removed that warning. Please check and let me know.
    
    Thanks,
- 3 years, 3 months ago reutli
  Participant
  
  Expired
  
  Hi,
  
  ok, that sounds a bit mystical, especially because we only enabled the wpforms plugin, before the crash….?!
  
  Let’s hope that it won’t come to such a problem again soon.
  
  Thanks a lot for the help.
  
  Please let me do another complete check of the site before you close the ticket.
  - 3 years, 3 months ago azam
    Keymaster
    
    Hi,
    Yeah sure go ahead and check your site completely.
    
    Thanks,

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