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Website not working due to Specular theme (says hosting provider)

errortheme error
    • 8 years, 12 months ago Mindfulness
      Participant

      Expired

      Hello,

      I (Virtual Assistant) am writing this message on behalf of a client who is using the Specular theme, and recently started experiencing website issues. Her website appears to be either inaccessible or very, very slow. She has contacted her hosting provider, and they could see some errors coming from the active theme, Specular, causing havoc to the website. This is an urgent issue that needs to be resolved sooner rather than later. Unfortunately, I don’t know what errors exactly. Is there anything you can do about this, as the theme is now completely useless (wasted money) for my client. There are some active plugins on the website, but none of them has ever caused problems with Specular. The one that did, Ninja Forms, has been removed a while ago.

      If you need any specific proof/information, please tell me what I need to provide to get this sorted out. At the moment, it does not seem possible to login to the website.

      Kindly,

      Rosa Bosma

    • 8 years, 12 months ago Ruco
      Keymaster

      Hello,

      Please make sure you have the latest theme version and the latest visual composer version.

      I need to see your site to understand what’s wrong.

      best regards!

    • 8 years, 12 months ago Mindfulness
      Participant

      Expired

      This reply has been marked as private.
    • 8 years, 12 months ago Mindfulness
      Participant

      Expired

      This reply has been marked as private.
    • 8 years, 12 months ago Mirela
      Participant

      Hello,

      The login in to the wordpress admin panel problem is often caused by a corrupted file of your wordpress installation, or some tables in the database may need to be repaired.

      While working with different themes/plugins, some of them cause changes in files that are not reversed back even if the plugin is deactivated (or even deleted) later in time.
      I suggest you to perform a database repair operation and remove all plugins you do not use.
      Read this article for more options to improve your site’s speed. Let us know.

      Best regards!

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