I sit here watching you solve other people support tickets that were put in days after my ticket.  While my ticket is now 2 days old.  It took 1 day just to get access to this support site.

My customer who wants this theme is very upset with me.

This is very poor support in my opinion.

I will be requesting a refund, I can not get your demo data to import – as your advertisements say easily import demos with 1 click.