i bought your theme a few weeks ago + 6 month support. I’m very unhappy with your support. I bought many other themes and the support answers in hours. Here it takes days till a answer appears. The worst problem is: If you have a second question in the same thread it wont be answerd or i takes days again.
We are sorry to hear of your disappointment.
We answer topics according to their arrival time. The oldest first. We try our best to respond to all our customers, as all of them need the reply asap. But please note that some topics take more time to answer as they may have issues that require time to solve, and some are resolved in minutes.
Our working time is from Monday to Friday, 9AM to 5PM (UTC +1:00).
(Please consider time zone differences!)
I double checked your topics and none of them has exceeded the 1 day max delay for reply.
Also please note that while we always strive to answer your questions as soon as humanly possible, sometimes we are not able to do so for whatever reasons and we ask you to be patient during these times.
