Woocommerce single product.php file outdated

template files woocommerce

- 5 years ago kylebenner
  Participant
  
  <span style=”font-size: 11.0pt; font-family: ‘Calibri’,sans-serif; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;”>I need help updating one of the outdated woocommerce template files in the theme<!–[endif]–></span>
- 5 years ago Eldo
  Keymaster
  
  Hello,
  
  The new update doesn’t cause any problem or change at your website. We will launch the new version of the theme soon.
  
  If you need an urgent update please share with us your wp creds and FTP (in your profile details).
  
  Regards!
- 5 years ago kylebenner
  Participant
  
  On our theme, it says specular/woocommerce/single-product/related.php version 3.0.0 is out of date.
  
  do you have this file so we can update it? We’re experiencing issues on mobile w/ PayPal not being able to be triggered.
- 5 years ago kylebenner
  Participant
  
  It’s the “Proceed to PayPal” button that isn’t working on iOS. And when we switch to the Default theme, it does work.
- 5 years ago kylebenner
  Participant
  
  Hello? We’re having tons of WooCommerce issues and need to get it fixed. What do you suggest in regards to updating the one file?
- 5 years ago Eldo
  Keymaster
  
  Hello,
  
  There are different reasons that can cause such issues like third party plugins not compatible with themes.
  
  Anyway, I have to check your online link with wp credentials (private reply) to identify the issue and going to fix it.
  
  You can also try to replace the old WooCommerce files of the themes with the new updated one you can find here: https://github.com/woocommerce/woocommerce.
  
  I doubt that this will fix your issues.
  
  Let me know.
  
  Regards!
- 5 years ago kylebenner
  Participant
  
  This reply has been marked as private.
- 5 years ago Eldo
  Keymaster
  
  This reply has been marked as private.
- 5 years ago kylebenner
  Participant
  
  We’ve tried iPhone 6, iPhone 7, and iPhone XS Max
- 5 years ago Eldo
  Keymaster
  
  Hello,
  
  I just tested it again and work like a charm. Please can you try to change the internet provider?
  
  Or you talking for logged-in users? Because I tested with a guest user and it goes to PayPal for payment without any problem.
  
  Regards!
- 5 years ago kylebenner
  Participant
  
  We’re logged out trying it, and it doesn’t work still. You click and it just does nothing. Customers won’t be logging in as a user on the website to buy these items.
- 5 years ago Eldo
  Keymaster
  Do your order goes to PayPal or it doesn’t go even there?
  
  This reply was modified 5 years ago by Eldo.
- 5 years ago kylebenner
  Participant
  
  Doesn’t even go there. But when we test in the default WordPress theme (Deactivating Specular) it does work.
- 5 years ago Eldo
  Keymaster
  
  Hello,
  
  Have you tried to test on another internet provider?
  
  Let us know.
  
  Regards!
- 5 years ago kylebenner
  Participant
  
  Yes and it still doesn’t work. Aren’t you able to just update that file?
- 4 years, 12 months ago kylebenner
  Participant
  
  Any update? Need this fixed asap.
- 4 years, 12 months ago Eldo
  Keymaster
  
  Hello,
  
  There is only a way to find out which is the cause. You have to disable all the plugins that don’t come with the theme by default one by one.
  
  Also, I recommend disabling the Elemetor plugin too.
  
  One of these plugins for sure creates this issue.
  
  Anyway, I can’t replicate the issue at my side and this makes the problem difficult to debug.
  
  If the problem persists please use this plugin to create a custom checkout page:
  
  Funnel Builder by CartFlows – Create High Converting Sales Funnels For WordPress
  
  Let me know.
  
  Regards!
- 4 years, 11 months ago kylebenner
  Participant
  
  Hello,
  
  We deactivated all plugins WITH Specular still active, and it still didn’t work. Then we reactivated all plugins and switch to the default WP theme and it DID work.
  
  Must be something wrong with that template file. Are you able to see if we’re running a different version of Specular than you are?
- 4 years, 11 months ago Akram
  Keymaster
  
  Hi,
  
  Which version of theme you are using ? Also note our new update is almost ready and it will be live soon as well. Until you provide details which version you are using and what is the php version you are using ?
  
  Thank You
- 4 years, 11 months ago kylebenner
  Participant
  
  Hello,
  
  We’re using theme version 3.2.7
  
  Running PHP version: 7.2.31
- 4 years, 11 months ago Akram
  Keymaster
  
  Hi,
  
  You are using an older version of theme as current stable version is v3.3
  
  Kindly, update theme to latest version and then try again if it resolves your issue. Also note, you should update theme by following all standard theme update steps to avoid any loss of your data/content.
  
  Thank You

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