Wordpress 5.0.2 won't load the customizer fully

wordpress 5.0 customizer

- 5 years, 11 months ago robertvhgoor
  Participant
  
  Today, we’ve moved our site from sub domain to top domain. In this process, ICT installed the latest WordPress version 5.0.2. Everything seems to be alright, but I can’t seem to change/edit the elements in our customizer. Althought everthing frontend looks fine, the backend is worrisome.
- 5 years, 11 months ago Mirela
  Participant
  
  Hello,
  
  Please make sure to have the latest version of theme and all theplugins updated as well.
  
  If the situation persists, send us some wp credentials so we can give it a closer look.
  
  Best regards!
- 5 years, 11 months ago marmik
  Participant
  
  I have the same issue – customizer doesn’t appear on potfolio items, only on pages. Everything updated to last versions.
- 5 years, 11 months ago marmik
  Participant
  
  Also there is strange business with disappearing texts, if you start use any other editor – the pieces of text disappear randomly in chrome. Not good!
  - 5 years, 11 months ago Ruco
    Keymaster
    
    Hello Marmik,
    
    Can you provide to us your online link and some wp credentials so we can investigate what cause this issue.
    
    You can send this information through a private reply or in your profile details.
    
    Regards!
- 5 years, 11 months ago robertvhgoor
  Participant
  
  This reply has been marked as private.
- 5 years, 11 months ago robertvhgoor
  Participant
  cant seem to change the element ‘media’ for example. we DO NOT use the wp page builder to be clear.
  
  This reply was modified 5 years, 11 months ago by robertvhgoor. Reason: context
- 5 years, 10 months ago robertvhgoor
  Participant
  
  Solved. We deleted the plug-in and re-installed it.
  - 5 years, 10 months ago Prambl
    Participant
    
    Sorry, so deleting which plugin helped?
    - 5 years, 10 months ago robertvhgoor
      Participant
      
      yep. Don’t forget the re-installing part ;-)
  - 5 years, 10 months ago kjohn919
    Participant
    
    What plugin did you have to delete / re-install to make this work?
    - 5 years, 10 months ago Ruco
      Keymaster
      
      Hello,
      
      The previous user have removed the old Codeless Builder plugin and installed the new one that comes with the theme update.
      
      Let us know.
      
      Regards!