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WPBakery Crash

WPBakery / Codeless
    • 5 years, 4 months ago tectis
      Participant

      Problem after WPBakery Update

      a) Icon no longer visible
      b) edits only partially possible
      c) some options impossible to select
      d) edit icons = edit columns …

      Here is the answer from WPBakery concerning the latest update and the problems with the theme.

      Hi,

      The issue is because the older visual composer (now WPBakery Page Builder) was modified by the theme author by customizing the existing elements and adding the new one’s. Now when you updated it, the customization made by the theme author was lost which causes the issue. You can check it with the theme author if there is any way to preserve the customization done by him with the latest version, so that such an issue can be avoided at your end.

      Thank you,
      Your ticket (#86353) has been updated. To add additional comments, reply to this email.

       

    • 5 years, 4 months ago Mirela
      Participant

      Hello,

      Yes, that is why you need to always use the included plugins! We update the theme frequently so there is no need for an external update. If you face any issue with the included plugin, let us know so we can fix it.

      To start using the included version, just delete this version you have installed and refresh the page. You will get a message in the dashboard, asking you to install the required plugins. Follow the instructions and that’s it.

      Best regards!

    • 5 years, 4 months ago tectis
      Participant
      This reply has been marked as private.
    • 5 years, 4 months ago Mirela
      Participant

      Hello,

      What element are you using? Some Visual Composer elements do not recognize html tags.
      Let us know.

      Best regards!

    • 5 years, 4 months ago tectis
      Participant

      Hello,

      Like this editor, replacing simple href to mailto NULL
      instead of: a href = mailto: … with the @ in between awesome fonts ‘fas fa-phone’ please look at the text version of this replay, in visual you do not see the code

      | <i class="fas fa-phone"></i> 062 738 50 10

    • 5 years, 4 months ago Mirela
      Participant

      Hello,

      Please check this article on how to add code in the replies:
      https://support.codeless.co/?ht_kb=preventing-the-html-tag-in-topics-content
      So we can understand better.

      Best regards!

    • 5 years, 4 months ago tectis
      Participant
      This reply has been marked as private.
    • 5 years, 4 months ago Mirela
      Participant

      Hello,

      Sorry but this is not possible. I suggest you use the Custom HTML element of Visual Composer to add content that contains html tags. So you do not have to edit any of the theme files.
      Also, try this code instead:

      <p><a href="mailto:[email protected]"><i class="fa fa-at">@</i></a> | <i class="fa fa-phone"></i> 062 738 50 10</p>
      

      See screenshot: https://ibb.co/W5QYbft

      Best regards!

    • 5 years, 4 months ago tectis
      Participant
      This reply has been marked as private.
    • 5 years, 4 months ago Mirela
      Participant

      Hello,

      The element does exist in Visual Composer, see screenshot: https://ibb.co/FWbrSSJ
      but also is present in Codeless Builder. See screenshot: https://ibb.co/LN0DdLz

      Let us know.
      Merry Christmas!

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