Page 44 – Codeless Support Center

Forum Replies Created

6 years, 3 months ago Ludjon
Keymaster

in reply to: Problems with widgets

Hi,

You have various possibilities:

1. Modify header.php/footer.php directly on theme files

2. Install child theme (but I don’t recommend if you haven’t done this before) and modify header.php or footer.php so future updates will not replace it

3. Go to Appearance -> Widgets, add Custom Html widget to footer widgets

Thank You

6 years, 3 months ago Ludjon
Keymaster

in reply to: Important Update Required!

Hi, first of all, I see your website in bad conditions. Can you please open a new ticket and send me the credentials to check the website?

6 years, 3 months ago Ludjon
Keymaster

in reply to: Important Update Required!

Sorry It was my mistake.

Did you uplaoded to the latest version of theme?

I think you have installed the new builder before updated theme

6 years, 3 months ago Ludjon
Keymaster

in reply to: Important Update Required!

Hi,

Sorry but I see that you are using Handel 1.0.0, first version!

Please go here: https://themeforest.net/item/handel-responsive-multipurpose-business-theme/20506941 (login with Envato user/pass) and re-download the new version.

Or, install the Envato Market Plugin and update directly from WP Dashboard.

Thanks

6 years, 3 months ago Ludjon
Keymaster

in reply to: Important Update Required!

Hi,

You can update it using Envato Market Plugin or directly manually from FTP upload the new theme folder.

Take a look at this article for instagram token: https://elfsight.com/blog/2016/05/how-to-get-instagram-access-token/

and use this https://codeofaninja.com/tools/find-instagram-user-id for getting userid

Thank You

6 years, 3 months ago Ludjon
Keymaster

in reply to: Revolution Slider HTML5 video not showing in Safari

Hi,

I have checked this. We can’t do more about that, it’s a safari or revolution slider issue.

Here it is a solution:

https://apple.stackexchange.com/questions/179642/safari-8-fails-to-play-any-mp4-video-in-browser

Try to convert the video format to another one, for example, WEBM and re-try.

Thanks

6 years, 3 months ago Ludjon
Keymaster

in reply to: Visual Composer Update 6.0.3 to 6.0.5 doesnt work

Hi,

Please update to the latest version of Picante theme and also follow these instructions:

Home

Thanks

6 years, 3 months ago Ludjon
Keymaster

in reply to: Error during Themes installation [modules[

Hi,

I have installed WPBakery, but I see that you have tried to install different template.

Can you make a fresh wp installation? So it will not create a mixing of theme options?

Also, the error message is just a warning message, you need to change WP_DEBUG param on wp-config to FALSE

Thanks

6 years, 3 months ago Ludjon
Keymaster

in reply to: PSD or Raw file of Page Titles

Hi,

Sent with email

Regards :)

6 years, 3 months ago Ludjon
Keymaster

in reply to: Single Post doesn't show Featured Image

Hi,

Sorry, I don’t understand the issue. Can you please send me a link and credentials to check this?

Thanks

6 years, 3 months ago Ludjon
Keymaster

in reply to: Problem with Codeless Builder/WPBakery

Hello,

Please update to the latest version, follow this instruction too:

Home
6 years, 3 months ago Ludjon
Keymaster

in reply to: Font size Heading Heder Mobile
On css/bootstrap-responsive.css

I see these lines starting at 1333:
```
@media (max-width: 480px)
.header_page.centered h1 {
    line-height: 50px !important;
    height: 50px !important;
    top: 50%;
    position: absolute;
    margin-top: -35px;
}
```
Please remove them.

Thank You
6 years, 3 months ago Ludjon
Keymaster

in reply to: Products are not shown on category page

Hi,

Sure I can help you.

Please give me site link and credentials to check this

Thanks

6 years, 3 months ago Ludjon
Keymaster

in reply to: Divider full width on mobile

You’re welcome :)

If you like our theme and support, leave us a rating on Themeforest, it’s very important for us :)

https://themeforest.net/downloads

Thank You so much
6 years, 3 months ago Ludjon
Keymaster

in reply to: Font size Heading Heder Mobile
Maybe you need to fix letter-spacing?
```
@media (max-width:767px){
   .header_page.with_subtitle.centered .titles h1{
       font-size:14px !important;
       line-height:35px;
       letter-spacing: 2px !important;
   }
}
```

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