Page 102 – Codeless Support Center

Forum Replies Created

7 years, 1 month ago Mirela
Participant

in reply to: 2.5.4 update

Hello,

You can send us screenshots using online sharing sites. Upload the image and send us the sharing link. We use these sites:
https://imgbb.com/
https://imgur.com/

Side note: I edited the last reply. Thanks for noticing the missing bracket.

Best regards!

7 years, 1 month ago Mirela
Participant

in reply to: Line is over the title and portfolio popup issue

Hello,

Please go to file vc_templates/block_title.php i replaced this line:
$output .= '<h2 class="h1">'.$title.'</h2>';
with this:
$output .= '<h1>'.$title.'</h1>';

We will include the change in the next theme update so you do not have to worry about the changes.

Best regards!

7 years, 1 month ago Mirela
Participant

in reply to: Uploade video problem

Hello,

It means the video is saved in a MP4 format. The “self-hosted” format you have selected means that you need to save videos in your own server and then set the link to that video in the “Video MP4” field. Add the WebM video link in the “Video WebM” field.. etc
It is however recommended to use sharing services instead of hosting the videos yourself. Check these useful articles for a more detailed explanation:
https://theme-fusion.com/documentation/avada/video/how-to-create-self-hosted-videos/
https://www.wp101.com/10-reasons-why-you-should-never-host-your-own-videos/

Best regards!
7 years, 1 month ago Mirela
Participant

in reply to: web loading with blink
Hello,

This happens due to the animation added to the products. The css is loaded at the end of content. To avoid this, install a cache in your site. Also add this css in the Custom Css box:
```
html:not(.no-cssanimations) .animate_on_visible[data-speed="300"] {
    -webkit-animation-duration: 0.2s !important;
    -moz-animation-duration: 0.2s !important;
    -o-animation-duration: 0.2s !important;
    animation-duration: 0.2s !important;
}
```
Best regards!
7 years, 1 month ago Mirela
Participant

in reply to: Import Template Dummy Content FROZEN

Hello,

Please try installing required plugins first. Then proceed with the import.

Let us know.
Best regards!
7 years, 1 month ago Mirela
Participant

in reply to: Mouse hovering problem
Hello,

Please add this code into your Custom Css box:
```
#portfolio-entries.overlay-layout-center .overlay-wrapper {
    width: 100.3% !important;
}
```
Best regards!
7 years, 1 month ago Mirela
Participant

in reply to: WPBakery doesn't load on the front-end

Hello,

Of course you can use WP Bakery, but the Yoast plugin should be inactive. As mentioned, this is not an issue with theme because we have tested with and used Yoast in our installations, as well as other customers have used it well. It’s your specific installation that has some script conflicting with it.
I could suggest replacing theme files with freshly downloaded ones, while having third party plugins inactive. So if there were changes made they will be replaced by new unchanged files.
Just make sure to save a backup of old files in case you have made direct changes to them, or these changes will be lost.

Best regards!
7 years, 1 month ago Mirela
Participant

in reply to: How the list stays horizontally aligned
Hello,

1-This is because the product above has longer title, resulting in two lines. To fix this, just set the products to a minimum height. Add this code into your Custom css box:
```
.shop-products[data-grid-cols="4"] .product_item li.product, .product_item .inner-wrapper {
    min-height: 490px !important;
}
```
2-Add this code:
```
.cl-woocommerce-results-title .sort-options {
    padding-bottom: 90px;
}
```
Let us know.
Best regards!
7 years, 1 month ago Mirela
Participant

in reply to: Codeless slider resize

Hello,

Please update theme first. You have notices showing up. After updating theme, make sure to update included plugins as well.
The latest theme update has major fixes so if you have made any direct changes to theme files, i strongly suggest you to keep a backup of old files.

Regards!

7 years, 1 month ago Mirela
Participant

in reply to: Uploade video problem

Hello,

You upload the video in your server or any sharing service like youtube or vimeo, then take the link and add it in the “media” element. Where the video link is supposed to be added. See screenshot: https://ibb.co/yqQ32rW

What problem do you have here?

Regards!

7 years, 1 month ago Mirela
Participant

in reply to: Blank pages

Hello,

The same internal server error 500 is present. Please contact your host and let them know about it.
If it’s possible, clear database and install wordpress again. Then i can try installing theme and all it’s plugins myself.
Do not install any other plugin!

Let us know.
Regards!
7 years, 1 month ago Mirela
Participant

in reply to: 2.5.4 update
Hello,

Please try adding this code into your Custom css box:
```
@media (max-width: 480px){
.cl-row .bg-layer {
    position: relative !important;
}
.cl-row {
    margin-left: 15px !important;
}}
```
Result: https://ibb.co/FWR7xdt

Best regards!
- This reply was modified 7 years, 1 month ago by Mirela.
7 years, 1 month ago Mirela
Participant

in reply to: Change order of images

Hello,

Currently this is not possible to be done using theme options. I suggest you try this plugin: https://wordpress.org/plugins/post-types-order/

Best regards!
7 years, 1 month ago Mirela
Participant

in reply to: Blank pages
Hello,

Is this a freshly installed wordpress? Or did you install theme in an existing site? Please add some ftp credentials too. I need to check the files.

Also, please contact your host and make sure to have a correct server connection. There is an internal server error showing: https://ibb.co/8K06jPt

Regards!
- This reply was modified 7 years, 1 month ago by Mirela.
7 years, 1 month ago Mirela
Participant

in reply to: Page Header cannot of WPML for multi-language

Hello,

I get what you mean! Please check this article for a more detailed information on how to do this:
https://wpml.org/documentation/getting-started-guide/translating-theme-options/

Best regards!

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