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Forum Replies Created

  • 7 years, 3 months ago Mirela
    Participant
    in reply to: WPBakery not saving changes

    Hello,

    Please check with your host that you have enough memory and all needed access rights to the database. Perform a database optimization as well. Do you have any errors showing up in the console?
    If you want send us some valid wp credentials in a private reply. So we can give it a closer look.

    Best regards!

    7 years, 3 months ago Mirela
    Participant
    in reply to: BPBakery Page Builder License

    Hello,


    @Nomi
    , please add some wp credentials in your profile data. So we can check this out.
    https://support.codeless.co/?ht_kb=add-private-login-credentials
    Best regards!

    7 years, 3 months ago Mirela
    Participant
    in reply to: While loading the site pagination pages is on top

    Hello,

    Yes, that’s normal. The position of the pagination is relative to the content. Meaning, it will fall under the content area. If there are no images in the content than it’s height is 0px. So the pagination is on top. After loading images, the content height gets bigger and pagination slides down.
    I suggest you try optimizing the images sizes in order for them to load faster. Consider using a CDN and install a cache plugin. Read more alternatives to make your site faster:

    How i increased more than 70% the speed of my website

    Best regards!

    7 years, 3 months ago Mirela
    Participant
    in reply to: plugin updates may have killed my site

    Hello,

    First, go to wp-content/plugins folder in your server and rename all plugins. Use a ftp account or cpanel. So the site will get back online and you will be able to login to wordpress dashboard again.
    Second, which plugins did you update? Are they all included in theme or are third party plugins?
    As for the included plugins, we recommend to only update with the versions included. We make sure to have them checked and fully compatible with theme so issues such as this does not happen.
    Read this article for more: https://support.codeless.co/?ht_kb=update-plugins-using-only-the-included-in-theme-version

    Let us know.
    Best regards!

    7 years, 3 months ago Mirela
    Participant
    in reply to: Anchors Stripped

    Hello,

    Can you please be more specific? Are you using a one page site? Can you post a link of a page where you have these links?

    Best regards!

    7 years, 3 months ago Mirela
    Participant
    in reply to: Amount of products, load more and shop layout

    Hello,

    Sure. Let us know if there is anything else we can help you with.

    Best regards!

    7 years, 3 months ago Mirela
    Participant
    in reply to: Thumbnails on Product Detail Page not aligning

    Hello,

    Sorry for the late reply.
    The first thumbnail is auto-generated from the main product image. Instead of customizing theme code, which will make you redo the changes every theme update, a better solution is to hide the first image. I added this css into your Specular > General > Custom Css box:

    .single-product .flex-control-thumbs li:first-child {
        display: none;
    }

    You can now upload the images you want for the product gallery. They will show up the same size as long as you upload images of the same size.

    Let me know.
    Best regards!

    7 years, 3 months ago Mirela
    Participant
    in reply to: Remove padding beside donation forms

    Hello,

    I am glad to help, but i don’t see any content in these pages. See screenshot: https://ibb.co/WtBZnR9
    What are you referring to?
    Let me know.

    Best regards!

    7 years, 3 months ago Mirela
    Participant
    in reply to: Portfolio not showing up correctly

    Hello,

    Please deactivate all third party plugins first. Leave only the ones bundled in theme. Clear cache and refresh page. I suspect the scripts are conflicting.

    Let us know.

    Best regards!

    7 years, 3 months ago Mirela
    Participant
    in reply to: Installation of Construction Theme stalls at 'Import Template Dummy Content'

    Hello,

    Can you please post some wp credentials in a private reply? So we can check this.

    Best regards!

    7 years, 3 months ago Mirela
    Participant
    in reply to: Outdated WPBakery Page Builder

    Hello,

    Theme has the latest version of the plugin, at the time of theme’s latest update. Are you having any problem with it?
    All included plugins will be updated with theme. If you want to update prior to this, you will need to buy your own personal license.

    Check in this article, paragraph “Bundled plugins purchased as part of a theme from a theme author“, point 3.

    Best regards!

    7 years, 3 months ago Mirela
    Participant
    in reply to: Portfolio CTR — Link Not Working

    Hello,

    For portfolio links, just reset your permalinks in Settings > Permalinks.
    I see you have old theme activated again. Let us know how you want to proceed. I need the latest version active in order to check what is wrong with slider.

    Best regards!

    7 years, 3 months ago Mirela
    Participant
    in reply to: icon text translation

    Hello,

    I have translated this text before with Wpml and Wpml string plugin and everything was ok.
    Can you post some wp credentials in your profile data? So we can check.

    Let us know.
    Regards!

    7 years, 3 months ago Mirela
    Participant
    in reply to: Outdated Woocommerce Template Files

    Hello,

    This is not an issue. We have updated bundled woocommerce files to their latest version at the time of the latest theme update. With the new Woocommerce plugin update, the file’s version number has changed but not much of it’s content. If some major change would have happened, we would release an urgent theme update. Do you have any issue with your shop apart from these notices?

    From one theme update to another, some of the plugins may get updated before but this does not mean there will be any issue with your site. We are constantly checking it.

    Best regards!

    7 years, 3 months ago Mirela
    Participant
    in reply to: Products and add to cart load really slow

    Hello,

    No a private server is not necessary but the server used must meet the minimum requirements. Check them in the documentation: https://codeless.co/june/documentation/#requirements

    Did you have access to the server logs ? So i can find out what cause this issue.

    Let us know.
    Best regards!

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