This is the default procedure. Customers need to be identified with the purchase code and have an email in order to have them send the login link in this email.
You can send us the email you used to register and the new purchase code. We will make the update for you and send you the credentials to login in support, at your email.
You can send the data either here, in a private reply. Or email us at [email protected]
Let us know.
Please find the change log in theme’s profile in Themeforest. The style.css is the only file where you can easily see the changes because of the very first change that is the version number. That does not mean other files are not edited.
The media link feature has been added. Please redownload latest theme files and try again. Let us know for anything.
Please make sure to have deactivated all other plugins before attempting the dummy data import. Especially if you have “WordPress Importer” plugin installed.
Send us your email and purchase code, so we can remove it from the database and you can try to register again.
-This account you are using now, uses the purchase code of the Tower theme you have bought in 2016. The support time for this purchase is over from Dec 08 03:36:52 +1100 2016.
To have an active account, you need to register again with the code from the latest purchase.
Let us know.
This is Specular theme forum. I see you have another topic in the Folie theme forum. Are you asking for Specular theme? Can i see a link of the page you have these titles? So i can understand better which element are you referring of.
PS: I am just asking to make sure you are in the right forum. It happens all the time to customers to mistakenly open a ticket in the Specular theme forum instead of their theme’s forum, since this comes as default.
I disabled the Importer Plugin and the import process was finished with success. Please check your site. The dummy data is imported. You can proceed in editing it now to your needs.
Let us know if you need further help.
The Nivo slider is a Visual composer element, not altered from theme code. You can find it’s code into the plugins files. Follow this path in your server: \wp-content\plugins\js_composer\assets\lib\bower\nivoslider
The screenshots i send you were taken from a desktop in responsive mode. The gray strip in mobile is created because the height allocated to this element is more than the image needs. (The images are shrinked according to their dimensions) if the image were to be in the same height as the service, it would be dis-proportioned.
To remove the gray bar from mobile, please add this code into your custom css box:
Sorry but theme does not show image alt by default. If you want to add it, then you will need to edit core files.
Sorry but this is a customization not included in support.
I have notified the developers on this, due to the request on some customers. We have added it to the to-do list for future theme updates. But for now i suggest you use other ways to improve your SEO. Such as adding unique text, many tags in posts and use a good SEO plugin.
Sorry but the video is not quite clear. I see you have the same portfolio style in both portfolios in pages “Contests” and “Special”. Then you went ahead and created two portfolios one after another in the test page. I did not see the action of copying the style from the already created portfolios to the test page’s portfolios.
Can you please be more specific on your issue?
Best regards!
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