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in reply to: NEW UPDATE 4.1.0: IMPORTANT NOTIFICATION
Hey, is anybody there?
I paid my support extention, I’ve been writing you for the past weeks and no answer… is this not working?Thanks.
in reply to: NEW UPDATE 4.1.0: IMPORTANT NOTIFICATIONThis reply has been marked as private.in reply to: NEW UPDATE 4.1.0: IMPORTANT NOTIFICATIONThis reply has been marked as private.in reply to: NEW UPDATE 4.1.0: IMPORTANT NOTIFICATIONIn my case it all started by losing all WPBakery Builder addons, first the new plugin: “Specular WPBakery & Backward Compatibility” wasn’t there. When it finally appeared still didn’t make it work. I tried then to install the previous version from the package and everything crashed. Now my site is not working, all the WP Bakery functions have disappeared and I have everything in Maintenance mode but even there the images (the logo of the company) is broken.
Can you please take a look? I’ve done everything you suggested and the site ended completely messed up.
Thanks.
in reply to: All customization lostThis reply has been marked as private.in reply to: NEW UPDATE 4.1.0: IMPORTANT NOTIFICATIONAre you going to upload a new version soon?
The new one crashed my site.
I tried to install the older version from the package but it didn’t work.
in reply to: All customization lostI did all that, and I installed the last update of the theme (the one you posted a couple of days ago) and still breaks all the native customization: colors, typography, kind of header. etc.
Is there a way to manually copy that on to the upgrade file from my backup?
Is a LOT of time if I have to redo all that.Thanks.
in reply to: All customization lostI knew the css changes would disappear, but the core changes in the theme, also?? That normally doesn’t happen… So there’s no way to apply them into the new version… that means that my site is dead? No solution at all?
Hey,
The menu is still not working in the responsive menu.
Did you take a look to it?Thanks
Hi,
No, is in cellphones and tablet’s responsive menus. I tested it in an iphone, an android samsung and an ipad and is not working. You can access the pages from every photografer’s button, but not to the categories or about because the dropdown menu (again, the three horizontal lines at the top-left of the screen) doesn’t open.
Is super easy to check and see that is not working. If I go responsive in my desktop (making my tab smaller) doesn’t work either.
Is there a way to send you a screenshot? Is actually something quite easy to understand…
Thanks!
Hi!
The dropdown menu on my iphone or ipad (three little horizontal lines at the upper left side) is not opening so I cannot access the About etc. content.
Hi again,
We installed the newest version of WP and the previous issues seem to work fine, but what is not working now is the dropdown menu on the responsive versions.
The menu is there but doesn’t open any options.
…any thoughts?
Thanks!
What you say is that I have to hide all my customization, even if it comes from your theme options, for you to see if it works?
From all pages??
That is a lot of work, and it doesn’t make a lot of sense to me as a solution…
Could we at least work from just one of the many pages we have?
As I said, the problem came with the upgrade, I did nothing after that.
Thanks!
Hey,
No, as I told you I did that customization through the theme’s options (img 01), and if I check the option ‘Transparent’ it still doesn’t show.
Plus, I didn’t make any customization prior to the upgrade of the theme, and it was working just fine.
If you see, when I edit with the frontend option the grid is actually there (imgs 02 03).
Can I send you this screenshots somehow to show you?
Thanks.
Hi,
We customized all the colors with the theme’s editor.
You see that both over the post grid and the sliders?Thank you.