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  • 1 year, 9 months ago lanejessicad
    Participant
    in reply to: Outdated Kirki Toolkit and Codeless Builder Plugins

    We do! But we recently had some design work done….so I can’t restore it without erasing the work done.

    Is that required for you to start work on updating the codeless code?

    jess

    1 year, 9 months ago lanejessicad
    Participant
    in reply to: Outdated Kirki Toolkit and Codeless Builder Plugins
    This reply has been marked as private.
    1 year, 9 months ago lanejessicad
    Participant
    in reply to: Outdated Kirki Toolkit and Codeless Builder Plugins
    This reply has been marked as private.
    7 years, 1 month ago lanejessicad
    Participant
    in reply to: Portfolio — Video Playing w/Out Audio

    Thank you!

    All videos are working correctly. Will the fix be implemented to any new videos/portfolios I upload?

    Could you share details on what I’ll need to do moving forward?

     

    Thanks,
    Jess

     

    7 years, 2 months ago lanejessicad
    Participant
    in reply to: Portfolio — Video Playing w/Out Audio
    This reply has been marked as private.
    7 years, 2 months ago lanejessicad
    Participant
    in reply to: Portfolio — Video Playing w/Out Audio

    Hi there,

    Following up on my support ticket from Tuesday….

    I don’t think the vimeo API controls are the issue. I confirmed and volume and play controls are selected for embeds. However, the portfolio section of the site doesn’t use embeds. It’s a custom feature where you type in the vimeo ID.

    See screenshot of vimeo customizations: https://popncreative.com/wp-content/uploads/2019/04/Screen-Shot-2019-04-22-at-10.06.22-PM.png

    See screenshot of portfolio screen: https://popncreative.com/wp-content/uploads/2019/04/Screen-Shot-2019-04-22-at-10.07.30-PM.png

    7 years, 2 months ago lanejessicad
    Participant
    in reply to: Portfolio — Video Playing w/Out Audio

    Hi there,

    I don’t think the vimeo API controls are the issue. I confirmed and volume and play controls are selected for embeds. However, the portfolio section of the site doesn’t use embeds. It’s a custom feature where you type in the vimeo ID.

    See screenshot of vimeo customizations: https://popncreative.com/wp-content/uploads/2019/04/Screen-Shot-2019-04-22-at-10.06.22-PM.png

    See screenshot of portfolio screen: https://popncreative.com/wp-content/uploads/2019/04/Screen-Shot-2019-04-22-at-10.07.30-PM.png

    Thanks,

    Jess

    7 years, 2 months ago lanejessicad
    Participant
    in reply to: Portfolio — Video Playing w/Out Audio

    Good morning,

    Removed the image, but still no sound or video controls for all my vimeo links.

    See link: https://popncreative.com/portfolio/represent-the-dream-black-history-month-campaign/

    However, this solution does work for YouTube videos.

    jess

    Thanks,

    jess

     

    7 years, 3 months ago lanejessicad
    Participant
    in reply to: Portfolio CTR — Link Not Working

    Just a quick update, I just reverted it back to 3/5 (right before the change). Several things adjusted on the site and it was working a lot smoother pre-update.

    Also found a bug….

    The text in the slider could no longer be edited. I clicked and double-clicked and nothing would allow the cursor to show up and delete/adjust text within the slider.

    7 years, 3 months ago lanejessicad
    Participant
    in reply to: Portfolio CTR — Link Not Working

    Hi there,

    As of 3/3, I was able to get all the links back working. And since this activation, all of the portfolio links are showing up as 404 errors.

    Why would this happen? See links below:

    https://popncreative.com/portfolio/represent-the-dream-black-history-month-campaign/

    https://popncreative.com/portfolio/two-sides-tackling-the-controversial/

    https://popncreative.com/portfolio/when-love-kills-360-marketing-campaign/

    https://popncreative.com/portfolio/digital-social-series-2/

    Thanks,

    Jess

    7 years, 3 months ago lanejessicad
    Participant
    in reply to: Portfolio CTR — Link Not Working

    Awesome – great to hear! Yes, I authorize you to review and update.

    Thanks,
    jess

     

    7 years, 3 months ago lanejessicad
    Participant
    in reply to: Portfolio CTR — Link Not Working

    Just as FYI – the site didn’t seem down (shortcodes showing), it was inoperable. Both the frontend and backend (WordPress panel) were inaccessible…the white screen of death.

    Before providing authorization, can you  assure this update will not completely crash the site?

    7 years, 3 months ago lanejessicad
    Participant
    in reply to: Portfolio CTR — Link Not Working

    UPDATE: I had to refresh the entire site through GoDaddy and erase the final changes to get the site back live. Could you provide a way to trouble shoot for this?

    – Need a way to update the theme without crashing the site

    – Need a way to build portfolio pages properly. FYI — I tried to build additional portfolio pages to see if I can avoid the issue and they publish, then disappear.

     

    Thanks,

    Jess

    7 years, 3 months ago lanejessicad
    Participant
    in reply to: Portfolio CTR — Link Not Working

    Hi Mihaila,

    I went into the themes section of wordpress and updated installed/updated all the related plug-ins and now the entire site is down.

     

    HELP!

     

    Jess

    7 years, 3 months ago lanejessicad
    Participant
    in reply to: Portfolio CTR — Link Not Working
    This reply has been marked as private.
Viewing 15 posts - 1 through 15 (of 15 total)

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