Page 46 – Codeless Support Center

Forum Replies Created

5 years, 1 month ago Akram
Keymaster

in reply to: Massive Problem with the Theme / Plugins

Hi,

Thanks a lot as I am able to view your website. Currently I can see news section is showing up just fine and footer as well. Just to clarify if you want me to update your codeless framework plugin ? Because other than that all looks OK by now ? Just clarify so I can move on ?

In the mean time also make sure you take full backup of your website in case if anything goes wrong you can revert back as it is always recommended to have backup.

Thanks

5 years, 1 month ago Akram
Keymaster

in reply to: WP Bakery Page Builder – Specular element templates not saving

Hi,

I created a simple text block and saved it as text template. Then in other page I can see this just fine and used it as well:

Just go my templates tab under specular templates section and your templates are showing there. I can see you have created 3 templates as well.

Let me know if you can find those or not ?

Thanks

5 years, 1 month ago Akram
Keymaster

in reply to: How to add header additional info

Hi,

Will check and I’ll be updating you here shortly.

Thanks

5 years, 1 month ago Akram
Keymaster

in reply to: Code is already registered for other domain

Hi,

Make sure you have activated all the required plugins and once you are sure all is OK try again. And let me know what is the outcome ?

Thanks

5 years, 1 month ago Akram
Keymaster

in reply to: After update events on form do not work

Hi,

My friend I have already mentioned this above that your plugins are updated ones. For those included plugins I mean here is that when ever you not getting your plugins updated you can get latest versions from the included plugins folder and that is for your easiness.

I hope you got the point here and let me know if I can assist you with anything else on it ?

Thanks

5 years, 1 month ago Akram
Keymaster

in reply to: Menu in mobile view doesn’t work

Hi,

I can understand your frustration but the point is from WordPress side a lot of major updates were forced and in order to make our theme compatible with those changes we have to made a lot of major updates too. That’s why your changes hurting you as it did us when we updated our theme.

So, now the only solution will be to do things one by one with huge care as from version 2 to version 4.1 a lot has changed in the theme to make theme compatible with the latest WordPress versions.

I hope you understand whole scenario by now. Or you can clone your website and try to update your stuff one by one there and once all is done you can upload to main site.

Thanks

5 years, 1 month ago Akram
Keymaster

in reply to: Empty space in header

Hi,

Thanks now I am able to check well follow it out this way now:

.page-id-772 #content{
padding: top: 0;
}

Copy above code and go to appearance > Customizer under additional CSS tab paste this code and save settings it will work fine then.

Let me know if you need anything else from me ?

If you can’t do it at your own just send admin login credentials as a private reply and I will do this for you.

Thanks

5 years, 1 month ago Akram
Keymaster

in reply to: Custom menu on a portfolio item not working

This reply has been marked as private.

5 years, 1 month ago Akram
Keymaster

in reply to: Issues with Specular Please help

Hi,

Kindly send me following details so I can deregister your code first:

WordPress admin user name
WordPress admin user’s password
Website URL
Theme purchase key

Note; put your reply as a private reply to avoid any data loss

Thanks

5 years, 1 month ago Akram
Keymaster

in reply to: WP Bakery Page Builder – Specular element templates not saving

Hi,

Kindly make sure your website is working I am getting this error :

This site can’t be reachedadworld.cz took too long to respond.
Try:

Checking the connection
Checking the proxy and the firewall
Running Windows Network Diagnostics
ERR_CONNECTION_TIMED_OUT

Thanks

5 years, 1 month ago Akram
Keymaster

in reply to: Empty space in header

Hi,

I was unable to view your website as it shown this error:
403 Forbidden
WHAT? Why am I seeing this?
Your access to this site was blocked by Wordfence, a security provider, who protects sites from malicious activity.

If you believe Wordfence should be allowing you access to this site, please let them know using the steps below so they can investigate why this is happening.

Kindly make sure I can login properly to assist you.

Thanks

5 years, 1 month ago Akram
Keymaster

in reply to: Menu in mobile view doesn’t work

Hi,

Actually older versions of the theme will not work with latest WordPress version due to code base changes. Because WordPress has changed a lot in the mean time, so did our themes to work with latest version of WordPress. So, you have to update your theme to latest version to avoid such issues.

For update errors, just try to update manually, download latest version, keep full backup of your website and update theme folder through your cPanel or FTP and see how things go ?

Thanks

5 years, 1 month ago Akram
Keymaster

in reply to: Bring logo to front – z-index

Hi,

Sorry to mention but this is beyond the scope as you have changed the code at your own and we can’t provide code as per your own requirements. Your custom code having issues and I am asking to change that code to some proper way to avoid those issues. I hope you understand my point on this.

Thanks

5 years, 1 month ago Akram
Keymaster

in reply to: Demo content not downloading

Hi,

After logging in to your admin dashboard go to started sites page and import your demo from that page. That link is on top just below the top first menu which states dashboard.

Let me know if you need anything else from mine end ?

Thanks

5 years, 1 month ago Akram
Keymaster

in reply to: Import Demo Data

Hi,

Can you please let me know what is the error you are getting ? Or any screenshot of the issue will help to understand the issue.

Thanks

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