Page keeps loading

- 1 month, 3 weeks ago nicodkm
  Participant
  
  Supported
  
  Hi Folie Team.
  
  Thanks for a great team with many awesome features.
  
  I have one problem though:
  my page keeps loading while showing the loading animation. I have to refresh the page several times to make it load the content.
  
  Have experienced this on both Chrome and Safari on Mac and iOS (iPhone 11).
  Please see screen recordings:
  
  Page keeps loading
  
  Page URL:
  
  Work
- 1 month, 3 weeks ago nicodkm
  Participant
  
  Supported
  
  This reply has been marked as private.
- 1 month, 3 weeks ago azam
  Keymaster
  
  Hi,
  Please remove the restrictions and allow me to use the theme editor and plugin editor.
  
  Thanks,
- 1 month, 3 weeks ago nicodkm
  Participant
  
  Supported
  
  Ok 👍
  
  Can you explain:
  What restrictions?
  And I don’t know what the Theme Editor and the plugin editor is?
  - 1 month, 3 weeks ago azam
    Keymaster
    
    Hi,
    There are some default options in the WordPress dashboard to edit theme files as well as Plugin files. But on your WordPress dashboard, these options are disabled from the wp-config file.
    https://prnt.sc/1qd6lee
    
    Thanks,
- 1 month, 3 weeks ago nicodkm
  Participant
  
  Supported
  
  the theme and plugin editor should be enabled now! :)
- 1 month, 3 weeks ago azam
  Keymaster
  
  Hi,
  Please clear the browser cache, then check and let me know.
  
  Thanks,
- 1 month, 3 weeks ago nicodkm
  Participant
  
  Supported
  
  Thanks for a quick response :)
  
  I cleared cache and the Frontpage loaded quickly. But then I went to the other pages, and now when I go back to the frontpage I have the same problem – the page loads for an eternity (it has been loading for 4 minutes now unfortunately). please see video: https://imgur.com/Z5aqX9F
- 1 month, 3 weeks ago azam
  Keymaster
  
  Hi,
  Sorry for the inconvenience. For time being please don’t use the page preloader effect. I hope this bug will be solved in our theme/plugin’s upcoming update.
  
  Thanks,
- 1 month, 3 weeks ago nicodkm
  Participant
  
  Supported
  
  Hi Azam. Ok, no problem.
  How do I disable the page preloader effect?
  I have looked different places, also under Appearance > Customise, but I can’t find it. :’/
- 1 month, 3 weeks ago nicodkm
  Participant
  
  Supported
  Found a support thread about this here https://support.codeless.co/?topic=how-to-change-preloader-animation, but I have no Preloader options in my settings here: https://imgur.com/11d8g9a
  
  This reply was modified 1 month, 3 weeks ago by nicodkm.
- 1 month, 3 weeks ago azam
  Keymaster
  
  This reply has been marked as private.
- 1 month, 3 weeks ago nicodkm
  Participant
  
  Supported
  
  OK, cool 👍 I have turned off page transitions and it seems to work :) thanx!
- 1 month, 3 weeks ago azam
  Keymaster
  
  You’re welcome :)
  
  If you like our theme and support, leave us a 5-star rating on Themeforest, it’s very important for us :)
  
  https://themeforest.net/downloads
  
  Thank You so much
- 1 month, 2 weeks ago nicodkm
  Participant
  
  Supported
  
  Hi Azam. Thanks for your great support. I have left you a 5 start rating and specifically mentioned you and your great support and coding skills.
  
  With Gratitude,
  Nicolai
- 1 month, 2 weeks ago azam
  Keymaster
  
  Glad to hear from you :)

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