Page 63 – Codeless Support Center

Forum Replies Created

7 years, 7 months ago Ruco
Keymaster

in reply to: Css header is overwritted every time in Picante

Hello,

I have just tested that background on my local machine and it was set ok. You can access customizer in this way:

1. Login to WordPress Dashboard

2. Open the page in the front end. Click on Customizer button on the top bar of WordPress

In your language “Personalizar” : https://imgur.com/a/CZkcYNJ

Regards!

7 years, 7 months ago Ruco
Keymaster

in reply to: Alert content is protected

Hello,

Please go to the Screen Options > Pagination
Number of items per page: > Set number of options > 100

View post on imgur.com

Now all the pages will be showed on only one page.

Regards!

7 years, 7 months ago Ruco
Keymaster

in reply to: Portfolio

Hello,

What do you mean with sweep i have just tested on iphone and ipad air 2. The page scroll and the lightbox works perfectly.

If you mean the swipe on the light-box isn’t possible, because this is the default feature this JavaScript offer.

We will check to make it possible on the next updates.

Regards!

7 years, 7 months ago Ruco
Keymaster

in reply to: setup wizard not loading content

Hello,

Your PHP Version is very old 5.3, this cause all your issue. Please update the php version at minimum at 5.6. Please ask your hosting provider to update the php server.

Check it out now, i have finished your the installation now.

Let us know.

Regards!

7 years, 7 months ago Ruco
Keymaster

in reply to: Hyperlinks not working in Folie Theme

Hello,

Please can you send to us your online link and wp creds in private reply. So we can investigate the cause of this issue.

We can’t find a solution without a possibility to access the the wordpress dashboard.

Regards!

7 years, 7 months ago Ruco
Keymaster

in reply to: Cannot Update or Customise Home Page

Hello,

Please can you update the theme to the latest version 2.4. Seems something goes wrong with WordPress 5.0 and plugin not updated like kirki.

Let us know.

regards!

7 years, 7 months ago Ruco
Keymaster

in reply to: DELEATING MY UPDATES!!!!!

Hello,

We are so sorry about this issue you have.

I recommend you to use the latest version of Folie, give to us the possibility to help you.

Theme generally works ok. Send to us your wp creds and online link so we can investigate the issue.

We are ready to refund you but please let us to find the cause of issue.

Regards!

7 years, 7 months ago Ruco
Keymaster

in reply to: Alert content is protected

Hello,

You need to set the “order by” setting in the portfolio element as Modified or No order.

Let us know.

Regards!

7 years, 7 months ago Ruco
Keymaster

in reply to: Unable to add WPBakery elements on a page

Hello,

I highly recommend you to use Codeless Builder with Handel. Please go to the page you want to edit and click on Customize.

Everything can be customized with drag and drop.

Let us know if you want our help.

Regards!

7 years, 7 months ago Ruco
Keymaster

in reply to: WordPress Version 5.0 Specular Gone

Hello,

Ok so sorry about the license we going to update the status on forum.

Sorry i mean 2.6.4. Now you have to go into WordPress Dashboard > Plugins > WpBakery Visual Composer > Click on Update link below the name of the plugin.

Let us know.

Regards!

7 years, 7 months ago Ruco
Keymaster

in reply to: Portfolio

Hello,

Please send to us your online link so we can check what cause this issue.

Let us know.

Regards!

7 years, 7 months ago Ruco
Keymaster

in reply to: setup wizard not loading content

Hello,

It will be better for us to identify and find a solution if you send to us your online link and wp creds with a private reply.

I think that the installation wasn’t finished 100%. You can try to set the home page into WordPress Dashboard > Reading > Front page. There you have to set the homepage.

Anyway will be better if we can access your dashboard to find the cause.

Regards!

7 years, 7 months ago Ruco
Keymaster

in reply to: Strange "May We Suggest" pop up with codeless Folie

Hello,

This is caused by Wp Rocket plugin that maybe you use with cloudflare. Check the plugin option to remove this message.

The message doesn’t comes from the theme itself.

Regards!

7 years, 7 months ago Ruco
Keymaster

in reply to: Hyperlinks not working in Folie Theme

Hello,

If you want to use Codeless Builder the user need to have Administrator privileges. Maybe this is the cause of the issue with hyperlinks too.

Let us know.

Regards!

7 years, 7 months ago Ruco
Keymaster

in reply to: YITH Woocommerce social plugin problem

Hello,

Added to the list for the update.

You will receive an email when update will be online.

Regards!

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