Forum Replies Created
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in reply to: update
Hello,
The WP Bakery plugin; Revolution slider; Layerslider are included in theme and have an extended license. This means they can be used by any one purchasing our theme as long as they use the version included in theme folder. To use them, just install plugin from Plugins menu and activate again from the Plugins menu. This is enough to use the sliders normally. There is no need to activate it in the slider’s options.
The only restriction of this type of licence is that you can not update it on your own terms.
The rules of the marketplace don’t allow us to give the plugin activation code. You can use the existing version without any problem. We update frequently all theme plugins to their latest versions in almost every theme release or in case when an urgent update is needed. So they are always fully compatible with the current theme version.If you want to buy a license by yourself this is allowed, but we thought that this isn’t needed because the version included works perfectly.
You are free to make the choice that best fits your needs.–Envato Market is a free plugin that you can update from Plugins menu yourself.
Best regards!
in reply to: Address IssuesHello,
Thank you for noticing these. I have forwarded the ticket to theme developer for a professional review. We’ll check closely on these and include a fix in the next theme update.
Best regards!
in reply to: Distance between the primary voice and the drop menuHello,
Then just add the second block:
.header_2 nav .menu > li > ul.sub-menu { top: 83% !important; }Change the value to your wish.
Best regards!
in reply to: Delete space between video and rowHello,
1-Sorry if i wan’t too clear. I already did the changes, that’s why you see the space gone now. I explained what changes did i made to it. Please check these screenshots to be more clear:
https://postimg.cc/image/4a1njpron/
https://postimg.cc/image/6snck386f/2-Yes, you can. Add this code into your Custom Css box in General Options:
.plyr--video .plyr__controls { display: none !important; }Let me know.
Best regards!
in reply to: various little problemsHello,
You need to open the Customizer in Appearance > Customize, to be able to add content to the post. See screenshot:
https://postimg.cc/image/6d7hdmudz/
Let me know.Best regards!
in reply to: Product Display IssueHello,
Please add this code into your custom css box:
iframe { width: 100% !important; }This should be the result: https://postimg.cc/image/mwmbxled3/
Let me know how it goes.Best regards!
in reply to: can’t activate child themeHello,
Sorry for the inconvenience. It’s ok now. Please check your site.
Best regards!
in reply to: space at the top of Tower themeHello,
I unchecked “Extra Side Navigation” option in Tower > Layout. Please check your site.
Best regards!
in reply to: Picante Demo Content Not ImportingHello,
Please increase a bit more the max execution time. Also make sure to have enough memory available as well.
See theme requirements here: https://codeless.co/picante/documentation/#requirementsI have added the new forum for Picante theme and already edited the ticket.
Let me know.Best regards!
in reply to: sticky menu colorHello,
To change/style the sticky header please go to Tower > Header Options > Sticky Nav (screenshot)
Let me know.
Best regards!
in reply to: space at the top of Tower themeHello,
You can’t change the support status from here because this account is connected to the license number you first bought Specular theme. You can register as a new user with the new purchase code.
Please send me some valid wp credentials for your site. So i can give a closer look and make the changes you want.
I see there is a hamburger menu showing in top navigation area. If you have not added it then i need to check it.
Let me know.Best regards!
Hello,
I understand. Sorry but this is not possible for now to be achieved with the current theme options. To add it, there is needed some coding that is not included in support.
If you must have it, we can add the feature for you only. Please write us here, to request a quote for this.
Best regards!
in reply to: Distance between the primary voice and the drop menuHello,
Please try adding this css into your Custom Css box in General Options:
.header_2 nav .menu>li { padding-top: 29px !important; } .header_2 nav .menu > li > ul.sub-menu { top: 83% !important; }Change the values to your wish.
Best regards!
in reply to: Delete space between video and rowHello,
1-I added an extra class to the row containing the video and replaced that css class in the custom css. I re-added the custom css in the page’s custom css box. Please check your page. The row height is adjusted. Change the value to your wish.
2-Sorry but with the current theme options, this is not possible. Changing this form requires coding and customization that exceed the support service. But i will add this to our to do list. So the developers will take into consideration to add more options for the video element.
Let us know.
Best regards!
in reply to: Shop not displaying products using Internet ExplorerHello,
Please try to keep your calm. No one is ignoring you!
The theme developer is notified and is working on it as previously mentioned. We’ll keep you notified for the changes.Can you give some more details on:
-when did shop stopped working? This is a tested theme and there is no issue with the cart/shop in no other installations.-Do you have added any script or changed anything in server side during the time of theme configuration?
-Can you please install theme from scratch, in a test domain? Upload a newly downloaded version so we are sure no changes are made to it’s scripts from other parties (such as plugins).
Install ONLY theme included plugins!Best regards!