Page 202 – Codeless Support Center

Forum Replies Created

8 years ago Mirela
Participant

in reply to: Cant view colors and other options in filters

Hello,

That’s great!
I am assigning this ticket as resolved. Please open new ticket for future questions.

Best regards!

8 years ago Mirela
Participant

in reply to: Bug

Hello,

I suggest you do the same with the other elements. Delete them and re-add them again. Be careful when adding text with apostrophe (‘) or comma. I suggest you write the text somewhere else and then copy-paste it into the button or service title field.

Let me know.

Best regards!

8 years ago Mirela
Participant

in reply to: How to have Heading on shop page

Hello,

Sorry but this is not possible. The shop page assigned as default shop in the plugin’s settings (Woocommerce > Settings > Products > Shop page) takes the shop layout and all you can edit/change is from the options in the sidebar (Customize > Shop).

You can create a normal page and add the shop element from Codeless Builder. That way you can edit it as a normal page.

Best regards!

8 years ago Mirela
Participant

in reply to: Bug

Hello,

Yes, i logged in now. I removed the old button and re-added it. It’s ok now. See screenshot: https://postimg.cc/image/jg3c69azb/

Best regards!
8 years ago Mirela
Participant

in reply to: Where do I edit May We Suggest tags?
Hello,

Please refer to this related topic about it:
https://support.codeless.co/?topic=how-to-edit-the-search-page

In June theme the code is present in files:
404.php
search.php
The tags are pulled out of the available tags set to your products.

Let us know if you need further help.

Best regards!
- This reply was modified 8 years ago by Mirela.
8 years ago Mirela
Participant

in reply to: Can't edit slideshow and no content blocks

This reply has been marked as private.

8 years ago Mirela
Participant

in reply to: Bug

Hello,

Do you have any plugin controlling the login? if so, please disable it. The same view is still on: https://postimg.cc/image/cdn10y0xz/

Let us know.

Best regards!
8 years ago Mirela
Participant

in reply to: TOWER Mobile Device Menu not displaying plus Sidebar appearing when it shouldn’t
Hello,

1-If this: https://postimg.cc/image/pznqtzipz/ is what you are referring to for the “strange sidebar” then please know that this is just the boxed layout in mobile. Sure it can be fixed for the content to fit in the boxed container. For this please go to Tower > Layout > Boxed Container Width with percentage, set it to 100%.
Then add this custom css into your Custom Css box in Tower > General Options:
```
@media (max-width: 480px){
#logo img {
    height: 50px !important;
}}
```
To fix logo. See screenshots of result: https://postimg.cc/image/qg8yg83uf/

-I see the Visual Composer plugin is not active anymore because the shortcodes are showing.
Please enable it so i can keep on testing theme layout.
If you want i can make all necessary changes for you. Just send me some valid wp credentials in a private reply.

Do not worry your data is safe with us.

8-Sorry but this is not possible.

Best regards!
- This reply was modified 8 years ago by Mirela.
8 years ago Mirela
Participant

in reply to: WP Bakery Page Builder BROKEN HOMEPAGE

Hello,

Please send us some valid wp credentials in a private reply or re-enable the ones in your profile extra fields. So we can give it a closer look and find out what is causing this.
This is a situation that does not happen on any other installation so we need to find the reason why it’s happening to you.
Let us know.

Best regards!

8 years ago Mirela
Participant

in reply to: Site Breaks After Publishing with WP Bakery (Visual Composer)

Hello,

This is interesting.
We have just finished a theme update that will be soon uploaded online and did not encounter such problem.
Can you please add some wp credentials in your profile data? So we can give it a closer look.
Read this article for more information.
If this is an issue, ofcourse it will be fixed in the upcomming update.

Best regards!

8 years ago Mirela
Participant

in reply to: Codeless Support doesn't show I have support

Hello,

Sorry for the inconvenience.
The support status does not update due to an internal server problem. We will fix this as soon as we can. But in the mean time, you can post and will receive all the support you paid for.

Best regards!
8 years ago Mirela
Participant

in reply to: mobile menu not showing up
Hello,

I added this code into your Custom Css box in Customize > General > Custom Codes:
```
@media (max-width: 480px){
#footer-wrapper.reveal {
    position: relative !important;
	}
main#main {
    margin-bottom: 0 !important;
}
}
```
Please check your site and let me know.

Best regards!
8 years ago Mirela
Participant

in reply to: Internet Explorer June Theme

Hello,

We are sorry for the inconvenience. As said the update it’s on it’s way. I just confirmed with the developers, we will release it tomorrow.

Thank you for the patience.

Best regards!

8 years ago Mirela
Participant

in reply to: There is no RevSlider Plugin Installed

Hello,

In the last link i send you it is the dummy slide. One of the Revolution sliders used in theme demo.
While the plugins’s installation zip file is located inside the “extra_plugins” folder. Which is inside theme’s main zip file. The same file you first downloaded from Envato.
See screenshot: https://postimg.cc/image/lo2tfq38n/

Best regards!
8 years ago Mirela
Participant

in reply to: Site breakdown after install
Hello,

4-I checked and i see this does not happen on every page. Check the Quick View in this page: https://www.giftzila.com/ (screenshot). It’s ok here.
While in this page: https://www.giftzila.com/shop/home-living/ the same situation persists. I tested the same configurations and did not have this.

Please deactivate all third party plugins and if you can, upload a fresh copy of theme files. Re-name the old one to save as backup in case you have made any direct changes to theme files.
Let us know if the situation persits.

5-This could be done, but it requires coding that is outside support scope. If you want, you can request a quote from our developers to add this feature for you.
To remove “Sale” altogether, go to the product options and remove the sale’s price from it.
Or if you want to keep the discount price showing, then hide “Sale” by adding this code into your Custom Css box:
```
.shop-products .product_item .onsale {
    display: none;
}
```
6-The notifications show because the version number in the included woocommerce files is different from the version of the same files in the woocommerce plugin. This will be the most common warning you will get as the plugin can be updated many times before our theme does. And the version number of these files will not comply with the current ones. However this does not necessarily means that there is anything wrong with the shop. Whenever real changes are made to these files that need to be included in the theme’s woocommerce files, we will definitely release theme updates to match these changes.

Best regards!

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