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Hello,

Can you please fill in the necessary information on your extra information fields of your profile data? So we can give it a closer look.

Read this article for more information.

Best regards!

Hello,

Updating theme and updating plugins are different processes.
While you update theme, it will automatically replace parent theme files. This does not cause any issue with your current child theme. So it is not necessary to de-activate it.
But if you are updating the plugins, this is another process. As you see the main theme folder has the ‘plugins‘ folder included in it. When you first install theme (parent), in your wordpress dashboard, you will see the message requiring you to install neccesary plugins. WordPress follows this path parent_theme/plugins to find and install the included plugins. If you try to update from child theme the url will be child_theme/plugins, which does not exist and will generate the error.
I hope i explained it clearly. Please let me know if you have further questions.

Best regards!

Hello,

Can you please explain better? What image are you referring to? This is what i see, screenshot. There is no image here.
Let us know.

Best regards!

Hello,

Please download a fresh copy of theme files from your Envato account. Replace all theme files in your server and install theme once again.
Let us know.

Best regards!

Hello,

Please add this code:

.header_wrapper { display: none;}
.header_7.header_wrapper { display: none;}
@media (max-width: 767px){
.header_wrapper {display: none;}
}

Let us know.

Best regards!

Hello,

I see you have an error in your site, see screenshot. Please check all code you have added in the “Tracking Code / Custom CSS / Custom JS” fields in your General Options.
You are using a site layout customizer plugin, please disable it as well. What theme version are you using? Please make sure to have the latest update of it.
Let us know.

Best regards!

Hello,

Can you please explain better? What are you referring to as the “Attachment page”? You can change a page’s layout at the Page’s options > Overwrite the default post layout, select the wide layout (screenshot).
Let us know.

Best regards!

Hello,

Add this code into your cusotm css box:

.header_3 .header_widgetized {
    border-left: 2px solid #4dd9ff;
}

NOTE: Please open a new ticket for other new questions. This post is too loaded and it has lost it’s original point. In order to keep a clean an easy to browse forum, every topic should address to only one issue.
Thank you for your cooperation.

Best regards!