Page 675 – Codeless Support Center

Forum Replies Created

10 years, 4 months ago Mirela
Participant

in reply to: Your example theme has problems on mobile

Hello,

The demo online is an old version of theme. There has been many updates and changes since then.
This is how i see your site in mobile, screenshot. What is not correct here?
Please send us a screenshot of your issue.

Best regards!

10 years, 4 months ago Mirela
Participant

in reply to: Import Dummy Data please

Hello,

I get this message whenever i try to install the included plugins: screenshot. Please make sure you have installed wordpress correctly (i see theme is installed ok), or contact your host and make sure to have all necessary access rights to files.
Send us you ftp too, so we can investigate this further.

Best regards!

10 years, 4 months ago Mirela
Participant

in reply to: Import Dummy Data fails everytime

Hello,

@emburge,
Please make sure you have enough memory limit. You can increase it your self by editing wp-config.php file or ask your hosting provider to do it for you.
Also make sure to be importing the right file. You should unzip themeforest-11941335-tower-businessdriven-multipurpose-wp-theme-wordpress-theme.zip and upload only the ‘tower’ folder into your themes folder.
Let us know.

Ps: This is Specular theme support forum. Please open a ticket to your theme’s support forum.

Best regards!

10 years, 4 months ago Mirela
Participant

in reply to: Layer Slider No Longer Works After Update

Hello,

I see you have the Version: 1.0.11 of Specular while the latest version is vs 1.5.1. When did you last updated theme? Did you do a full update or partial?
I see you have set as blog page, a portfolio page. This is not correct. I also failed to see the Page Template option in Page Attributes (your page; default)
Please update theme and Visual Composer in their latest versions first.
Let us know so we can check this again.
-This topic is specifically for only the blog page. However now the Revolution Slider has no issue displaying in all pages.

Best regards!

10 years, 4 months ago Mirela
Participant

in reply to: A few questions

Hello RalphB,

2-To add background to a row, please go to the Row Settings > Background Image (screenshot)
3-Media animation do not have any issue on our side. Please send us your wp credentials in a private reply. So we can give it a closer look.

Best regards!
10 years, 4 months ago Mirela
Participant

in reply to: Icons cut off at top
Hello,

Since i can not test this, please try out this code:
```
@media (max-width: 1920px){
.with_icon {  margin-top: 20px !important;}
}
```
Edit the value to your need.
Let us know.

Best regards!
10 years, 4 months ago Mirela
Participant

in reply to: Top link in Small service icon different

Hello,

You had used a shortcode to add services small in sidebar. All other links, except the first one, where wrapped up <p><p/> tags and thus they do recognize the custom css we added. The first links didn’t. So i added these tags before the other links and now they are all the same.
Please check your site.

Best regards!

10 years, 4 months ago Mirela
Participant

in reply to: Problem with template

Hello,

Can you please be more specific? I don’t see any issues with your site’s css (screenshot) and there are no errors as well.
Maybe it a was a temporary situation of your server, not being able to load required css files and now it’s back on service.
Let us know.

Best regards!

10 years, 4 months ago Mirela
Participant

in reply to: Can´t import demo data

Hello,

Please send us your wp credentials in a private reply. So we can give a closer look to the situation and help you fix it.

Best regards!

10 years, 4 months ago Mirela
Participant

in reply to: Unwanted characters in header

Hello,

Please send us your wp and ftp credentials in a private reply. So we can investigate this.

Best regards!
10 years, 4 months ago Mirela
Participant

in reply to: No sidebar on WooCommerce Category Page
Hello,

Please go to file woocommerce.php and find thi sline:
if($layout == 'sidebar_right' || $layout == 'dual') if($layout != 'dual') get_sidebar(); else get_sidebar('dual'); ?>
Replace with this:
if($layout == 'sidebar_right' || $layout == 'dual') if($layout != 'dual') get_sidebar(); else get_sidebar('woocommerce_sidebar'); ?>
Save and refresh. Make sure to have selected layout with sidebar in General Options > Layout > Pages Default Layout.

Best regards!
- This reply was modified 10 years, 4 months ago by Mirela.
10 years, 4 months ago Mirela
Participant

in reply to: Pageable container issues

Hello,

@ludwik,
Please open up anew ticket and send us your wp credentials in a private reply. So we can give it a closer look.
Replying to a topic opened originally by a another user, will make your private replies visible to the ticket owner.

Best regards!

10 years, 4 months ago Mirela
Participant

in reply to: Image size in Blog post Mansory style

Hello,

Please refer to this article for the image sizes. If you send us your site’s link, we can give it a closer look.

Best regards!

10 years, 4 months ago Mirela
Participant

in reply to: Smooth Scroll….how to make it work?

Hello,

Sorry for the inconvenience.
This is not covered for the time being, but we will add it in the next theme update.
Thank you for the patience!

Best regards!

10 years, 4 months ago Mirela
Participant

in reply to: Menu link to section of page

Hello,

@sven,
this is getting a duplicate of this other topic of yours.
I will close this ticket. Please keep up with the other topic.

Best regards!

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