Forum Replies Created
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in reply to: Problem with the Service circle icon shortcode
Hello,
What version of theme do you have? Please make sure to have the latest theme version and Visual Composer plugin. Read in this article on how to update plugin.
Then recreate the services elements.
Let us know if the issue persists.Best regards!
in reply to: Using the Visual Editor on Blog PostsHello,
That’s right. Glad to know you sorted it out.
Let us know if you need further help.Best regards!
in reply to: Reserved Slug for portfolios?Hello,
Clients are not a custom post types. Therefore they do not have a slug. Sorry but this type of customization is not included in theme support.
Read more about support policy here.Best regards!
in reply to: Excessive CPUin reply to: Full screen sliding on mobileHello,
Sorry for the late reply.
Did you enable the responsive mode in General Options? Please send us your site’s url. So we can give it a closer look.Best regards!
in reply to: Header issuesHello,
Sorry for the late reply.
1-It is not possible to have a paralax effect in page header.
2-The secondary text is actually the categories of portfolio item. To change that you need to edit file \includes\view\portfolio\loop-grid.php.
What other text do you want to display there? If you want to show excerpt, find these lines:<div class="center-bar v1"> <h4 data-animate="fadeInUp" class="a1"><?php echo get_the_title() ?></h4> <h6 data-animate="fadeInUp" class="a2"><?php echo $sort_classes ?></h6> </div>And replace with these:
<div class="center-bar v1"> <h4 data-animate="fadeInUp" class="a1"><?php echo get_the_title() ?></h4> <!--<h6 data-animate="fadeInUp" class="a2"><?php echo $sort_classes ?></h6>--> <h6 data-animate="fadeInUp" class="a2"><?php echo codeless_text_limit(get_the_excerpt(), 16)?></h6> </div>If you want to show content text instead, just replace this function
get_the_excerpt()with this:get_the_content()
16 -> is the number of words to display. Change it to the value you want.3-To make wordpress recognize the
<br>tag, go to file vc_templates/list_items.php and find this line:$output .= esc_html($title);
replace with this:$output .= $title;Best regards!
in reply to: Bootstrap VersionHello,
The current version of Bootstrap used in Specular theme is vs2.2.x. Theme is compatible with Bootstrap 2.3.x. We will update when necessary in future theme updates.
Best regards!
in reply to: Codeless slider after updateHello,
I don’t see any apparent error. Also the theme update doe snot affect any of theme settings and options as they are all saved in the database(unless you import dummy data once again). Please send us your wp credentials in a private reply. So we can give it a closer look.
Best regards!
in reply to: Settings erased when updating from front end editorHello,
I did a couple of tests, in a test page in your site. I could save successfully via front-end and back-end. You may have an issue with wordpress files or database tables.
If the issue persists, try these solutions:
1– deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).
2– resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.
3– re-uploading all files & folders – except the wp-content folder – from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.
4-One options is that you may have a database problem. We suggest you to repair database tables first. Read more information regarding it in this article.
Let us know.Best regards!
in reply to: Social Icons in Header and FooterHello,
You have an error in your site, screenshot. I see you have too many third party plugins installed. One of them is messing with theme scripts and causing this issue. Delete all plugins you do not use (sometimes, even a inactive plugin can cause issues) Then deactivate remaining plugins. Start activating one at a time until you’ve found the culprit.
Let us know if the issue persists afterward.Best regards!
in reply to: Incompatibility encountered with Revolution SliderHello,
I opened your site in mobile and iPad, but the slider re-sized as it should. Please see iPad screenshot and iPhone screenshot. What do you need to change to it?
As for the saving issue, there can be many reasons for this happening.
Solutions for you to try:– deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).
– resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.
– re-uploading all files & folders – except the wp-content folder – from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.
-One options is that you may have a database problem. We suggest you to repair database tables first. Read more information regarding it in this article.
Let us know.Best regards!
in reply to: Slider stops empty when out of viewHello,
Sorry for the late reply.
Please refer to this article for more detailed information.Best regards!
in reply to: Back to Top buttonHello,
@ddg,
Sorry but that is the default style of the theme. Changing it, is a customization not included in support service. You have to do it yourself.Best regards!
in reply to: When Contact form is sent weird designHello,
I fixed it. Please check your site.
Best regards!