Forum Replies Created
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in reply to: Logo is not working in mobile
Hello,
The ftp credentials are not correct that’s why i was not able to login. Please keep in mind that access to your site is not something we can fix. I tried to login and it is not possible. Not the change i send you, the login!
The file i send you have the changes made and tested. All you need to do is add this code:
<a href='".esc_url(home_url('/'))."'>//logo code</a>
.. around the logo of iphone and ipad. See screenshot of the changes:
https://ibb.co/XxdtK7SBest regards!
in reply to: Problem Single Image WPBakeryThis reply has been marked as private.in reply to: folie -portfolio entry mysteryHello,
We are checking on this and will update you asap.
Support time: please know that support working time is Monday-Friday from 9:00am-17:00pm (UCT +1). We reply according to ticket arrival time. The oldest first. Replying to your own ticket over and over will only delay it’s response time.
We kindly ask for your patience until we can get to you. Forum response time can take up to 36 hours.
Support Team doesn’t work on Saturday and Sunday.Best regards!
Hello,
Can you please create a test page for us to check? So there isn’t any inconvenience with the site while we test.
Also please deactivate all third party plugins first. One of them could conflict with theme.
Best regards!
in reply to: Specular Dummy DataHello,
Do you have all pages imported? Sorry i don’t understand what you mean. Please add some wp credentials in a private reply. SO i can check directly.
Which demo did you import?Best regards!
in reply to: Codeless Slider not workingHello,
Please go to file js/main.js and find this line(1267):
codelessSlider = new Swiper('.codeless_slider',{ slidesPerView: slide_per_view, paginationAsRange: false, loop: false, touchRatio: 0.7, autoplay: 5000,Replace
autoplaywith this:autoplay: true,Let us know.
Best regards!
in reply to: testimonials options not showingHello,
I have forwarded your ticket to theme developer for further review. What php version are you running in your server?
Regards!
in reply to: Specular Social Widget missing in v3.0Hello,
The socials widget is not removed in the latest theme update. See screenshot: https://ibb.co/nsD6XPC
Where did you see this?If you updated theme and the socials were gone, please check first in Appearance > Widgets > Inactive Widgets. Some widgets go to this area after theme updates. Just drag-and-drop to it’s previous location. There is nothing to worry about.
Best regards!
in reply to: Logo is not working in mobileHello,
I already gave you the solution. Please check again my last reply. I even send you the entire file with the edited code. Just replace it.
Best regards!
in reply to: Customize Display ErrorHello,
Sorry for the late reply!
Please deactivate all third party plugins first. Let us know if you still have the issue after this.Best regards!
in reply to: Remove Prices on Shop PageHello,
Please add some wp credentials in your profile data. So we can check.
Best regards!
in reply to: Cannot Add Widgets to SidebarsHello,
We will make sure to test the other browsers as well!
Best regards!
in reply to: Problem Header PageHello,
Are you referring to the page header width? If so, add this css into your Custom Css box in Customize > General > Custom Codes:
.page-id-4302 .cl_page_header { width: 1180px; margin-left: 12.75%; }If you want the same effect for all pages, just remove the
.page-id-4302from it.
Result: https://ibb.co/FzLdk1VBest regards!
in reply to: Problem Single Image WPBakeryHello,
Please update theme first. The latest version is 1.7.1 and it has many important changes made. Make sure to update included plugins after theme update. It’s very important!
Let us know if the situation persists after this.
Best regards!
in reply to: Logo is not working in mobileThis reply has been marked as private.